Account Manager (New York)

Who we are…

YOOBIC is an AI-powered frontline employee experience platform. Our mobile app gives business leaders and frontline teams the performance tools they need to communicate, learn, and work—all in one place. With streamlined communications, mobile learning, and digitized task management, YOOBIC drives operational excellence while drastically improving the frontline employee working experience. 350+ companies around the world including MattressFirm, Michaels, GameStop, Lacoste, Lidl, Boots, Peloton, Pret, Puma, and Vans trust YOOBIC to improve operational consistency and agility, get real-time visibility into multi-location business execution, and improve customer experience. To learn more about YOOBIC, visit or follow us on LinkedIn .
What we need…

Please note: This role is part of our ongoing hiring for the New York sales team. We review applications regularly to build a strong pipeline of future talent.

We're looking for strong Account Managers to join our dynamic team in our New York office.

You will be responsible for the development and growth of a dedicated portfolio of accounts. Key priorities include retention, alignment, and expansion of YOOBIC solutions across the client base.

Specifically, you will be responsible for renewing, upselling and cross-selling and your client portfolio.

You’ll be client-obsessed, enjoy analysing data (and using it to bring added value for clients), able to oversee and own a portfolio with accountability, work closely with our customer success team and of course, thrive on driving revenue.

What you'll do…

• Manage the growth of a portfolio client portfolio including upselling and cross selling YOOBIC products
  
• Act as primary account owner and develop a comprehensive understanding of each client’ business challenges, evaluate client’s growth needs and offer appropriate strategies and solutions
  
• Drive account growth, ensure renewal and deliver satisfaction to customers
  
• Draft, negotiate and close business proposals
  
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  
• Own and lead business reviews with your clients
  
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Manage pipeline and prepare reports on account status, assess account health

What you have...

• 2-4 years of experience in a similar client-facing Account Manager / Customer Success/ Client Relationship quota carrying role
  
• Sales experience of achieving quarterly sales targets
  
• A focus on driving value to the client and experience of working on ROI methodology
  
• Love being in front of clients and people orientated by nature
  
• Resourceful nature with excellent interpersonal and communication skills
  
• Strong ability to adapt, bring new ideas to the table and execute on ideas bought forward
  
• A positive can-do attitude and ability to motivate others
  
• Strong multi-tasker and able to manage a high-volume of projects concurrently
• Strong academic background, coming from a top tier business school
• Fluent in English -Knowledge of other European languages is an advantage
• Right to work in the US

What we offer...

• 20 days PTO + 8 public holidays (plus 3 floating holidays to choose from)
• Hybrid Working - 3/4 days per week from our New York office
• Medical cover and EAP (Employee Assistance Program)
• Company covered Life insurance coverage
• Company covered long term disability coverage
• An amazing 401k contribution - We contribute even if you don’t!
• ADP discounts for a whole host of items (including electronics, Childcare, travel, etc…)
• Free online HIIT sessions + gym discounts
• Regular training and coaching to make you even better in your role

We are an equal opportunity employer that values diversity and inclusion. We are committed to equal employment opportunities and we want to ensure that our recruitment process is accessible to everyone. If you have a disability or additional need that requires reasonable accommodations during the process please do not hesitate to let us know. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.