Technical Support Coordinator - Software Development & Broker-Dealer Systems
🧾 Job Title: Technical Support Coordinator – Software Development & Broker-Dealer Systems (Halo Experience Preferred)
🛠️ Role Overview
We are seeking a proactive and detail-oriented Technical Support Coordinator to manage and dispatch support tickets across our software development lifecycle and broker-dealer system operations. The ideal candidate will have hands-on experience with the Halo application and a strong understanding of financial systems used by broker-dealers.
🎯 Key Responsibilities
- Monitor and triage incoming support tickets using HaloITSM or similar platforms
- Dispatch and escalate issues to development, QA, or infrastructure teams
- Provide system-side support for broker-dealer operations, including trade execution platforms, compliance tools, and reporting systems
- Collaborate with financial operations and compliance teams to resolve system-related issues
- Maintain SLA compliance and generate performance reports
- Identify recurring issues and propose process improvements
- Support sprint planning by flagging critical or unresolved tickets
📚 Qualifications
- 2+ years of experience in technical support or software coordination
- Experience supporting broker-dealer systems or financial platforms
- Familiarity with HaloITSM, HaloPSA, or similar ticketing platforms
- Understanding of Agile/Scrum methodologies
- Strong communication and organizational skills
- Experience with Jira, GitHub Issues, or Azure DevOps is a plus
- Knowledge of FIX protocol, OMS/EMS platforms, or regulatory reporting tools (e.g., CAT, TRACE) is a strong advantage
🌟 Preferred Skills
- Experience in a SaaS or financial services environment
- Basic understanding of software development lifecycle (SDLC)
- Familiarity with trading systems, compliance workflows, and financial data pipelines
- Analytical mindset with attention to detail
- Customer-oriented approach with a problem-solving attitude
REQUIREMENTS
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