Service Director

Service Director – Blackfoot Hospitality

Location: New York, NY
Reports to: Director of Operations

About Blackfoot Hospitality

Blackfoot Hospitality is a New York City–based hospitality group dedicated to creating warm, thoughtful, and memorable experiences. With a commitment to excellence in service, culinary creativity, and community engagement, our restaurants serve as welcoming spaces for both guests and staff. We believe in fostering environments where hospitality professionals can thrive while making a lasting impact on the guest experience.

Position Summary

The Service Director (SD) is a key leadership role responsible for the overall performance and success of the restaurant. The SD will oversee daily operations, lead and inspire the team, uphold Blackfoot Hospitality’s service and operational standards, and drive financial performance. This role requires a balance of strategic leadership, hands-on management, and a deep commitment to creating a positive culture where both guests and team members feel valued.

The Service Director will partner closely with the Director of Operations and Chef/Owners to align business goals with daily execution, while ensuring that every guest receives exceptional service and hospitality.

Key Responsibilities

• Lead, mentor, and inspire the front-of-house and back-of-house teams to create a positive, supportive, and high-performing culture.
• Ensure exceptional guest experiences by upholding Blackfoot Hospitality’s service standards and anticipating guest needs.
• Oversee day-to-day restaurant operations including staffing, scheduling, floor management, and inventory.
• Recruit, hire, and develop talent through coaching, training, and regular performance feedback.
• Collaborate with the Director of Operations on business strategy, budgeting, and financial performance goals.
• Monitor and analyze financial metrics, including labor, cost of goods, and revenue, to maximize profitability.
• Enforce compliance with health, safety, and labor regulations while maintaining a safe and welcoming environment for staff and guests.
• Build strong communication channels with staff, vendors, and leadership to ensure operational consistency.
• Represent Blackfoot Hospitality’s values and culture, serving as a role model for the team.

Qualifications

• 5+ years of progressive restaurant management experience, with at least 2 years in a General Manager or equivalent leadership role.
• Proven ability to lead diverse teams and foster a positive workplace culture.
• Strong understanding of financial management, budgeting, and cost control.
• Excellent communication, organizational, and problem-solving skills.
• Passion for hospitality and delivering outstanding guest experiences.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Experience with 7Shifts, Toast, and Premier Payroll is a plus.

Physical Demands

• Must be able to stand and walk for extended periods of time (up to 10 hours per shift).
• Ability to lift up to 25 lbs. as needed.
• Frequent bending, stooping, and reaching.
• Ability to work in a fast-paced, high-volume environment.

EEO Statement

Blackfoot Hospitality is an equal opportunity employer and is committed to creating an inclusive and diverse work environment. We celebrate and support differences and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable laws.