Clinical Assistant and Discharge Specialist

JOB SUMMARY:

Responsible for the coordination and completion of a specified project or projects. Oversees all aspects of projects, defines project scope, goals and deliverables that support business goals. Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project. Manages schedules and ensures all assignment areas are covered each day. As Project Specialist for Inpatient Discharge Services, responsibilities will include identifying patients eligible for discharge services, defining scope of services, assigning work to team members, monitoring outcomes of discharge visits, and identifying areas for improvement. Continuous evaluation of program will be required with recommendations for process changes and expanding scope

ESSENTIAL RESPONSIBILITIES / DUTIES:

1. Primarily serve as the Clinical Assistant for the Hospital Medicine Unit (HMU) physicians and APPs providing proactive administrative support to promote HMU patient care progression and discharge. These responsibilities

include:

a. Attend daily multidisciplinary rounds (MDR) to discuss patient progress and identify discharge barriers.

b. Collect medical history.

c. Document and update admission and discharge information in EPIC. Accurately document discharge plans, referrals, and patient/family education, as applicable.

d. Prepare discharge instructions, as directed.

e. Troubleshoot delayed imaging or procedures affecting patient discharge.

f. Communicate plans with the patient and their family ensuring that the patient and the family have an understanding of these.

g. Assist with other aspects of care such as verifying that all arrangements and equipment needed are in place for discharge.

2. HMU responsibilities estimated to occupy 50-100% of role, depending on the HMU’s daily needs

3. With available time, support Central Discharge Team and daily list of responsibilities including but not limited to:

a. Coordinate internal discharge follow up care for a variety of Primary and Specialty care practices

b. Coordinate external discharge follow up care

c. Call patients post discharge to check on health condition and confirm appointments. Escalate to clinical leaders as needed

d. Track all work completed within detailed spreadsheet and provide daily update to supervisor

4. Communicate with project stakeholders on an ongoing basis.

5. Identify and resolve issues and conflicts within the project team.

6. Proactively manage changes in project scope, identify potential crises, and devise contingency plans.

7. Support internal department initiatives and requirements outside the scope of specific project work

8. Establishes and implements policies and procedures to ensure that operational scope are addressed and properly communicates outcome measures to team members.

9. Assume special projects, as assigned.

REQUIRED EDUCATION AND EXPERIENCE:

Bachelor’s degree from an accredited college or university Or equivalent combination of education and experience.

PREFERRED EDUCATION AND EXPERIENCE:

Experience working in a healthcare setting or comparable environment Equivalent combination of education and relevant professional experience will be considered

Compensation Range:

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE : This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

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