Implementation & Operations Specialist
About GetBuddy
GetBuddy is building the infrastructure for modern pet adoption. We connect more than 250,000 adoptable pets with qualified adopters using AI-powered matching and provide 24/7 virtual vet and training support for life, completely free.
To support shelters and rescues, we offer a modern, free Rescue Management System that replaces outdated tools, manual processes, and legacy platforms.
How to Apply
Email [email protected] and [email protected] with your current and most up to date resume.
In your email, briefly share why you are interested in GetBuddy and why you believe you would be a strong fit for this role.
About the Role
The Implementation & Operations Specialist ensures rescues are successfully onboarded, supported, and fully operational inside GetBuddy Pro. This is a highly organized, detail-oriented role focused on onboarding coordination, data entry, CRM management, and rescue communication.
Key Responsibilities
- Lead rescue onboarding and guide partners through account setup
- Map and review adoption applications before go-live
- Perform structured data entry (pets, medical records, contacts, applications)
- Maintain clean, accurate CRM records
- Monitor and respond to inquiries
- Track implementation → onboarding → activation progress
- Follow up with rescues to ensure successful launch and engagement
- Support integration setup and track connection status
Qualifications
- 1+ years in operations, onboarding, or customer support
- Strong attention to detail and data accuracy
- Comfortable working in CRM systems
- Clear, professional communicator
- Highly organized with strong follow-through
This role is critical to ensuring rescues feel supported, organized, and confident using GetBuddy Pro, ultimately helping more pets find homes.
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