Student Account Representative

Overview

The Student Account Representative is responsible for the comprehensive management of student accounts-including billing, collections, payment compliance, and account reconciliation-and plays a critical role in maintaining the financial integrity of the institution. The incumbent ensures that all financial transactions adhere to federal, state, and institutional regulations while delivering a consistently high standard of service to students, families, faculty, and staff. This position requires strong analytical abilities, independent judgment, exceptional accuracy, and effective cross-department collaboration, significantly contributing to the University's enrollment operations, cash flow stability, and regulatory compliance.

Responsibilities

• Student Account Management & Compliance

• Analyze and maintain accurate student billing records, including tuition and fee charges, exemptions, adjustments, and financial aid disbursements

• Ensure all exemptions and contract payments are posted accurately and in a timely manner each term

• Review and reconcile the deposit report to address unreleased deposits after registration

• Ensure all transactions comply with institutional policies, FERPA, Title IV guidelines, Department of Education regulations, and audit standards

• Reconcile student accounts in collaboration with Financial Aid, Registrar, and other university departments to ensure accuracy and timely resolution of discrepancies

• Stay current on changes in financial aid regulations, federal and state policy updates, and institutional procedural changes

• Other duties as assigned

• Collections & Financial Operations

• Perform ongoing review of debit reports and conduct structured outreach to students with outstanding balances, providing clear guidance on payment plans, financing options, and required deadlines

• Monitor and manage past-due accounts; generate, track, document, and escalate past-due notices as required

• Post manual late fees to delinquent student accounts on a monthly basis in accordance with institutional policy

• Review credit reports, calculate refunds, and process student refunds in accordance with institutional and federal regulations, ensuring strict adherence to mandated timelines

• Analyze payment plan reports monthly to identify delinquencies; perform targeted outreach to provide updates and offer solutions

• Analyze accounts prior to registration, ensuring all financial obligations and documentation are satisfied

• Identify accounts requiring exceptions, documentation, or supervisory review and escalate appropriately

• Customer Service & Advising

• Counsel students and families on tuition payment options, account status, payment plans, and financial obligations with professionalism and empathy

• Provide high-quality support through phone, text, email, and walk-in inquiries, ensuring accurate and timely responses

• Collaborate with the Financial Aid Office to explain aid impacts, disbursement timelines, and account adjustments to students

• Collaborate with the Registrar's Office to explain the impact of withdrawals and LOA on account balances to students

• Participation in student online and on-campus Orientations and Registration events Systems, Data Integrity & Administrative Support

• Enter and verify data in Banner and related information systems, ensuring accuracy, consistency, and confidentiality at all times

• Update the comments form in Banner with all communication with and regarding the student and their account, ensuring complete and accurate documentation

• Prepare reports, communications, documentation, and supporting materials for internal departments, audits, and compliance reviews

• Assist with Help Desk inquiries related to billing issues, student account access, and system navigation

• Support process-improvement initiatives to enhance billing accuracy, student satisfaction, operational efficiency, and compliance

Qualifications

Education/Experience

• Bachelor's degree required; concentration in accounting, finance, business administration, mathematics, or related field strongly preferred.

• Prior experience in higher education, finance, accounting, or customer service in a regulated environment is a plus.

Knowledge/Skills/Abilities

• Demonstrated ability to interpret and apply complex regulations, policies, and financial procedures.

• Excellent written and verbal communication skills, with the ability to convey financial concepts clearly and professionally.

• Strong analytical and problem-solving skills, including the ability to identify trends, resolve discrepancies, and prioritize competing tasks.

• High level of accuracy and attention to detail in financial and data-driven work.

• Customer-centered approach with the ability to work under pressure, de-escalate concerns, and maintain diplomacy in sensitive situations.

• Proficiency with student information systems and online learning platforms such as Banner, Microsoft Office, TouchNet, Tableau, and Adobe Connect preferred.

• Strong organizational skills and ability to collaborate within a matrixed team environment.

• Demonstrated ethical decision-making, sound judgment, and discretion when handling confidential or sensitive information.

Travel

• Travel to the campus several times a week is mandatory.

• Annual meetings are held at NYC headquarters.

Working Conditions

• The Student Account Rep works primarily in a standard office environment with regular business hours, with occasional extended hours required during peak periods such as registration.

• The role involves prolonged periods of sitting, frequent use of a computer, and routine interaction with students, families, and staff both in person and electronically.

Maximum Salary

USD $44,186.00/Yr.

Minimum Salary

USD $35,348.00/Yr.

Touro University offers a comprehensive benefits package for full-time employees which includes:

• Full range of Health Plans

• Medical Plans (choice of EPO, PPO, High Deductible HSA)

• Flexible Spending Accounts (FSA)

• Dental Plans (PPO & HMO) and Vision Plan

• Dependent Care and Transit Programs

• Life Insurance, AD&D and Voluntary Supplemental Life Insurance

• Short-term and Long-term disability programs

• Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)

• Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children

• Employee Assistance Program

• Early-Release Fridays (upon approval)

• Generous Paid Time Off

• Vacation, Sick Leave, Personal Leave & Floating Holiday

• Annual Holiday Schedule

All campuses of the Touro University unite to promote our core values of Respect, Integrity, and Ethics. As an international institution with diverse and talented faculty and staff, we value an inclusive learning experience where students and employees come first.

Touro University is an equal opportunity employer. Touro University treats all employees, job applicants, and students without unlawful consideration of race, ethnicity, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status, citizenship status, or any other classification protected by applicable federal, state or local laws. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment.

Inquiries or complaints concerning the non-discrimination policies should be sent to Nicole Barnett, 202 West 43rd Street, 11th Floor, New York, New York, 10036, [email protected] (646-565-6285) or, alternatively, to the Chief Compliance Officer at [email protected] and 646-565-6000 x55330.

Job Locations US-NY-Central Islip

ID 2026-13021

College Administration

Position Type Full-Time

Schedule Shift M-Th 9-5:30 Fridays 9-3

Hours Per Week 36.5

Travel As needed

Category Student Services

FLSA Status Non-Exempt

Location : Country US