Business Development Manager (#2299)

We deliver the world’s best coffee. Farmers, employees and customers are collaborators in our effort to create a memorable and enriching coffee experience. We are not afraid to ask questions, to try new things, and to admit that we are constantly learning. We strive for innovation and improvement. We know that extraordinary coffee is not the result of chance, but the product of hard work, skill, curiosity, and an unyielding commitment to quality.

We work each day to change the way the world understands and experiences coffee, elevating a daily ritual into a culinary experience. We celebrate coffee’s agricultural origins and the dedicated professionals who devote their lives to coffee. We embrace our responsibility to create positive change in the world. We use extraordinary coffee as our tool. We challenge traditional beliefs to create economic opportunity. We are stewards of the earth and advocate for our values of diversity, inclusion, and equality.

We do business differently to forge new paths in specialty coffee. We are pioneers in the direct trade model for buying coffee and creating coffee partnerships all over the world. We’re passionate about coffee, and that means we pay a bit more for coffee in order to buy direct and create long-term, collaborative relationships with our producers that grow exceptional coffee.

The Business Development Manager (BDM), qualifies and develops prospective wholesale customers across a variety of business channels to onboard and support new wholesale customers while growing the designated territory. The position requires strong sales and business experience and a broad understanding of the food and beverage industry

If your resume location does not match the listed base locations for the position, please include a cover letter that explains your relocation plans.

KEY RESPONSIBILITIES

• Responsible for the overall growth and development of the assigned territory and accounts within the assigned territory

• Regularly conduct sales prospecting and lead management activities within assigned territory to identify and qualify new business opportunities across all wholesale channels.

• Utilize our sales process, sales methodology, and CRM tools to conduct daily business activities.

• Provide consultation for new wholesale customers, including recommendations for appropriate coffee equipment and menu, with confidence and expertise.

• Increase sales in existing business by presenting additional product lines and new opportunities for increased consumption.

OTHER RESPONSIBILITIES

• Provide regular inputs for sales pipeline reports, sales forecasting, and work with management to execute sales strategy for the territory.

• Effectively utilize the available team support across Finance, Marketing, Operations, Technical Service, and Training to service customers.

• Manage the entire onboarding process of new wholesale customers and provide ongoing account support.

• Coordinate sales and training information with the team to ensure individual and regional growth.

REQUIRED QUALIFICATIONS

• 1-3+ years of B2B coffee sales experience as an individual contributor.

• Knowledge of the designated territory and business channels.

• Familiar with sales prospecting methods and tools, including cold calling, presentations, drafting proposals, networking, etc.

• Valid driver's license and clean driving record.

• Strong negotiation skills.

• Must have a valid drivers license with good transportation.

• Must have a valid credit card or be able to obtain one for travel expenses.
  

PREFERRED QUALIFICATIONS

• Experience in the specialty coffee industry and/or food service or hospitality industry is highly preferred.

• Coffee preparation/barista skills.

• Familiarity with various commercial coffee equipment and a basic technical aptitude.

• Experience recording customer and sales pipeline information into a CRM system. Knowledge of CRM as an individual contributor is preferred.

WORK ENVIRONMENT / PHYSICAL REQUIREMENTS

• The work environment is primarily office/remote. Occasionally in cafes or at events.

• Must be able to lift 50lbs, occasionally.

• At times, may require more than 40 hours per week to perform the essential duties of the positions. Occasionally evenings and weekends.

• Up to 75% local travel within assigned local territoryto conduct sales meetings, presentations, reviews, and other interactions with prospective and current wholesale coffee customers.