Reservations Manager
Jean’s is seeking a sharp, detail-oriented Reservationist to manage one of the most in-demand books in NoHo. This role is central to the guest experience and requires excellent judgment, speed, discretion, and a strong understanding of VIP hospitality. You will be responsible for managing reservations across all services, handling large parties, and ensuring the room is set up for success every night.
Key Responsibilities
Manage and maintain the reservation book using 7rooms
Handle high-volume inbound and outbound reservation communication (phone, email, system notes)
Apply VIP touches with consistency, discretion, and attention to detail
Coordinate and book large parties , special events, and high-profile guests
Strategically manage table pacing, turn times, and walk-in availability
Communicate clearly with management, hosts, and floor teams throughout service
Anticipate guest needs and flag special requests, preferences, and sensitivities
Maintain accuracy and organization in a constantly changing, fast-paced environment
Uphold Jean’s standards of hospitality, professionalism, and confidentiality
Qualifications
Prior experience as a reservationist or host in a high-volume, high-end restaurant
Strong working knowledge of 7rooms (required)
Ability to think quickly, multitask, and stay calm under pressure
Excellent verbal and written communication skills
Experience handling VIP clients and large-party logistics
Strong organizational skills and attention to detail
Flexible schedule with full availability , including weekends and late nights
What We’re Looking For
Someone who understands the balance between hospitality and operational efficiency
A proactive problem-solver who can manage a demanding book without losing the guest-first mindset
A team player who thrives in a fast-paced, nightlife-driven environment
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