Live In Innkeeper

Job Description

Job Description

We’re hiring a warm, self-motivated Live-In Innkeeper to lead daily operations and guest experience for the Gateway to Belleayre by Untold Collection, our 11-room boutique inn in Highmount, NY—steps from Belleayre Mountain in the Catskills.

You’ll be the main point of contact for in-house guests, managing everything from warm welcomes and daily breakfast for ~20–25 guests, to pre-post stay guest messaging, light common area upkeep, and occasional support for small group events. While you’ll work independently day-to-day, you’ll be supported by hands-on ownership, a maintenance team, and housekeeping help.

Key Responsibilities (Not Exhaustive)

Guest Experience & Hosting

• Be the on-site host for all guests from arrival to departure
• Personally greet guests, manage communications, and handle special requests
• Offer local recommendations and ensure a high-touch, memorable stay

Breakfast & Kitchen

• Prepare and serve breakfast daily for approximately 20–25 guests as well as snacks, refreshments and occasionally dinners.
• Manage menu planning and food prep with creative freedom
• ​​​​​​​ Maintain a clean, organized, and professional kitchen including managing inventory/supplies

Housekeeping & Property Oversight

• Keep common areas tidy; assist with room turnovers and laundry as needed.
• Handle basic maintenance issues; escalate larger tasks to maintenance staff
• Maintain adequate inventory levels.
• Collaborate with vendors and support staff as needed.

Group Stays & Events

• Support occasional on-site group bookings and events
• ​​​​​​​ Coordinate with external vendors and event partners as needed.

Marketing and Community Relations

• Serve as the inn’s friendly face—engaging naturally with local partners, businesses, government, and the community
• ​​​​​​​ Support awareness efforts by sharing occasional updates on social media, helping encourage reviews, and attending local events