Luxury Boutique Hotel General Manager #0912

Our client—a fast-growing luxury hospitality group—is looking to appoint an exceptional General Manager to lead an exclusive boutique resort in Fire Island Pines, New York. This role offers the chance to run a high-profile destination encompassing boutique accommodations, multiple dining outlets, nightlife venues, and engaging seasonal programming.

This is a year-round opportunity for a forward-thinking leader who excels in an energetic, seasonal environment and is deeply committed to delivering world-class guest experiences. You will oversee all facets of resort operations during peak season (approximately March–October) while living on-site, and support strategic planning and other locations during the off-season.

The successful candidate will bring significant luxury hospitality experience, strong multi-outlet operational expertise, and a genuine understanding of inclusive, culturally aware service.

Key Responsibilities

Operational Excellence

• Conduct routine property walk-throughs to uphold cleanliness, atmosphere, and operational standards
• Lead day-to-day operations across departments including Housekeeping, Food & Beverage, Recreation, Maintenance, and Nightlife venues
• Drive service delivery that consistently surpasses luxury hospitality expectations
• Oversee new construction and renovation initiatives across the property

Guest Experience & Programming

• Design and manage seasonal activations including pool parties, live entertainment, and special events
• Champion a service culture centered on personalized, memorable guest experiences
• Create distinctive experiences that reflect and celebrate the destination’s culture and community
• Proactively address guest feedback to protect strong reviews and encourage repeat visitation

Financial Management

• Identify and pursue revenue growth opportunities through events, packages, and partnerships
• Build and implement seasonal budgets, forecasts, and pricing approaches
• Control high-volume operating costs to ensure performance aligns with financial objectives

Team Leadership & Development

• Establish performance expectations and lead ongoing evaluations
• Build and sustain a strong executive team of approximately four leaders
• Recruit, lead, coach, and develop a diverse group of department heads and seasonal team members (approximately 60–70 employees during peak season)
• Foster an inclusive, collaborative workplace focused on service excellence and guest satisfaction

Sales, Marketing & Partnerships

• Host influencers, media, and VIP guests to highlight the property’s standout offerings
• Develop relationships with tourism partners, corporate clients, and event organizers
• Partner with marketing teams to elevate the resort across digital channels and luxury hospitality networks

Compliance & Safety

• Implement emergency procedures and oversee property security standards
• Ensure adherence to New York State labor laws, health and safety requirements, and hospitality regulations
• Administer and manage J-1 and H-2B visa programs for seasonal staffing

Requirements

• Legal authorization to work in the United States
• Excellent interpersonal and communication skills, with a strong commitment to inclusivity and cultural awareness
• Extensive, demonstrated experience as a General Manager or Resort Manager within a luxury hotel or multi-outlet hospitality setting
• Financial strength, including hands-on experience managing budgets, forecasts, and high-volume seasonal operations
• Proven ability to succeed in a fast-moving environment while maintaining exceptional service standards
• Strong leadership and organizational capability across multi-outlet operations (hotel, restaurants, nightlife venues)
• Willingness to live on-site during the season (approximately March–October) and work extended hours to ensure operational success
• Strong analytical problem-solving skills and a strategic mindset
• Flexibility to assist other resort locations during the off-season (November–February)

Preferred Qualifications

• Familiarity with ADP Workforce, Microsoft Office Suite, and MICROS or comparable POS platforms
• Understanding of New York State labor laws and related regulations
• Experience with J-1 and H-2B visa programs
• Bachelor’s degree in Hospitality Management, Business Administration, or a related discipline (or equivalent experience)
• Spanish language proficiency (strongly preferred)

Benefits

Salary Range: $100,000 - $1300,000 annually

Benefits Package:

• 401(k) retirement plan (available after 1 year of service)
• Four (4) weeks of paid vacation during the off-season, recognizing the significant time commitment during peak periods
• $100 monthly stipend for cellphone/wifi
• Housing accommodations provided on Fire Island during the season
• Potential for career growth within an expanding global hospitality group

Equal Employment Opportunity and Non-Discrimination Policy

Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.

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Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations.

Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location.

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Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available.

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Rhode Island: We do not request or require salary history from applicants.

Connecticut: We provide wage range information upon request or before discussing compensation.

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Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.