Group and Advance Sales Part Time Representative

NYBG Job Description

Basic Job Functions

The Group & Advance Sales Representative is a temporary part-time position that supports the Group & Advance Sales business through customer service and administrative tasks.

Specific Duties & Responsibilities

• Provide exemplary customer service to all clients while ensuring revenue is maximized.
• Answer Group Sales telephone lines and respond to email inquiries.
• Sell adult group tickets to Tour Operators, Garden Clubs, and other related organizations.
• Enter reservations into the ticketing system – send confirmation and invoice to client.
• Collect and process payments – follow up on unpaid invoices.
• Enforce all payment and cancellation policies – issue credits and refunds.
• Assist with scheduling and confirming tour guides based on the needs of the client/group.
• Meet and greet groups, review itinerary and Garden offerings.
• Scheduling of group dining and provide catering form to the Garden’s caterer as required.
• Oversee group sales events, coordinating with various departments for set-up and execution.
• Help grow the business by assisting in outbound sales campaigns to past visitors and prospects.
• Additional duties as assigned by management.

Qualifications

• Must be available to work weekend

• High School diploma required; some college preferred
• Excellent interpersonal and communication skills required; proven ability to maintain effective working relationships with all levels of management
• Strong working knowledge of Microsoft Word and Excel required, knowledge of ticketing systems/and or database systems a plus.
• Strong analytical, time management and organizational skills, attention to detail, and ability to manage multiple projects in a fast-paced, deadline-driven environment.
• Previous customer service experience desired
• A valid driver’s license is preferred.
• Ability to move 30 lbs.

Baseline Schedule: Weekends and 1-2 Weekdays

Physical Demands and Work Environment

Willingness and ability to work in a variety of weather conditions and be outdoors.

Ability to sit and/or stand for long periods.

Pay Rate: $19 per hour

If you require an accommodation for any part of the application process, please notify the Human Resources department at [email protected].

EOE/BIPOC/F/Persons with disabilities/Veterans