Student Assistant Internship (Dedicated Support- Tax), Ref# 11152

NY HELP No

Agency Information Technology Services, Office of

Title Student Assistant Internship (Dedicated Support- Tax), Ref# 11152

Occupational Category Other Professional Careers

Salary Grade NS

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $23.29 to $26.12 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 6 AM

To 6 PM

Flextime allowed? Yes

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address Harriman Campus Rd, Building 8A

City Albany

State NY

Zip Code 12203

Duties Description Under the direction of a Manager, Information Technology Specialist 1 within the Tax Dedicated Support Team - Systems Innovation Division, the position will include, but is not limited to:- Contribute to the assessment of product suitability for organizational needs.- Identifying issues for which a technical solution is required and assisting in continued improvement.- Identifying business requirements to develop automated applications which meet business priorities.- Collaborate with the team to understand the features and functionalities of selected technology products.- Creating detailed program design specifications for system implementations, integrations, and enhancements.- Utilizing relevant programming languages, queries, utilities, maintenance tools, and relational databases (e.g. AIX DB2) to troubleshoot, update, and modify the various components.- Assist in the creation and execution of test plans for technology products to validate functionality against business requirements. Identify, document, and track product bugs, defects, and limitations.- Communicating technical issues and information effectively, both verbally and in writing, with functional and technical staff to gather technical requirements.- Providing support for end-users and troubleshooting help desk tickets and data issues.Internship Skill Categories Preferred Skills:- Excellent verbal and written communication skills,- Effective collaboration within a multi-team environment,- Ability to explain complex technical concepts in layman's terms.- Ability to problem-solve,- Analytical skills,- Proficient with programming and database fundamentals,- Technical writing and documentation.- Adaptability to learn new tools and languages.

Minimum Qualifications - Must be a US citizen or foreign national eligible to work in the United States- Must be 18 years of age or older- Must be currently attending a New York State college, university or graduate program, or be a resident of New York State attending a college, university or graduate program outside of New York State- Must have completed a minimum of one (1) year as a student at a degree-granting two or four-year college or university (completion of one year's worth of academic credits over a more extended period of time may qualify part-time students) OR currently enrolled graduate student or accepted in a graduate degree program- Must have a minimum grade point average (GPA) of 2.0 or equivalent to a C.

Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.This position can be part time or full time.Fingerprinting and background check may be required.Benefits of Working for NYS for eligible employees:Generous benefits package, worth 65% of salary, including:Holiday & Paid Time Off- Thirteen (13) paid holidays annually- Up to Thirteen (13) days of paid vacation leave annually- Up to Five (5) days of paid personal leave annually- Up to Thirteen (13) days of paid sick leave annually for PEF/CSEA- Up to Eight (8) days of paid sick leave annually for M/C- Up to three (3) days of professional leave annually to participate in professional development- Up to 50% telecommutingHealth Care Benefits- Eligible employees and dependents can pick from a variety of affordable health insurance programs- Family dental and vision benefits at no additional costAdditional Benefits- New York State Employees' Retirement System (ERS) Membership- NYS Deferred Compensation- Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds- Public Service Loan Forgiveness (PSLF)- And many more.The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

Some positions may require additional credentials or a background check to verify your identity.

Name Student Assistant Program

Telephone 518-473-8720

Fax

Email Address [email protected]

Address

Street NYS Office of Information Technology Services

Swan Street Building, Core 4

City Albany

State NY

Zip Code 12242

Notes on Applying Please complete the Student Assistant Application: no later than April 21, 2026. If you have any issues with the form, please contact ITS Student Assistant Program by email at [email protected].