Senior Managed Services Engineer (L2/L3)
Location: Remote / Hybrid (EST business hours)
Job Type: Full‑time
Company: LincolnIT Job Summary
LincolnIT is seeking a Senior Managed Services Engineer (L2/L3)to support a large, enterprise‑scale managed services engagement delivered under a hybrid MSP/MSO model. This role is dedicated to a single client environment and is responsible for day‑to‑day operational execution across infrastructure, cloud, identity, Microsoft 365, endpoint operations, and data protection.
This position is ideal for an experienced MSP engineer who values ownership, stability, and disciplined service delivery over ticket churn or ad‑hoc project work. Key Responsibilities
Infrastructure & Cloud Operations
- Operate and support VMware and AWS environments
- Provision and decommission Windows and Linux servers
- Maintain OS build standards, capacity validation, and inventory accuracy
- Support Microsoft server platforms including SQL, RDS, and VDI
- Execute monthly OS patching for Windows and Linux servers
- Support emergency and zero‑day patching activities
- Perform patch validation, rollback, and post‑patch verification
- Remediate vulnerabilities aligned to CVSS severity and approved change windows
- Document remediation outcomes and approved exceptions
- Coordinate patching with internal application owners and third‑party vendors
- Execute approved patch plans during maintenance windows
- Validate application functionality post‑patch
- Document dependencies, outcomes, and issues
- Administer enterprise backup and recovery platforms (e.g., Rubrik, Pure Storage, Dell PowerScale, Azure Files, M365 workloads)
- Monitor backup jobs and remediate failures
- Perform file‑level, mailbox‑level, and VM‑level restores
- Support retention, compliance alignment, and restore testing
- Administer Active Directory (users, groups, GPOs, OUs)
- Execute access change requests and decommissioning activities
- Support Microsoft Entra ID user, role, and Conditional Access administration
- Maintain identity hygiene and lifecycle processes
- Administer Microsoft 365 tenant services
- Manage licensing and configuration settings
- Support Exchange Online and hybrid environments
- Perform mailbox provisioning, permissions management, and mail‑flow troubleshooting
- Execute litigation hold and retention administration (administrative tasks only)
- Support endpoint patching and vulnerability remediation at scale
- Enforce CIS and approved security baselines
- Execute endpoint policy enforcement and failure remediation
- Support compliance and remediation reporting
- Respond to and resolve incidents across servers, endpoints, and Microsoft 365 (P1–P4)
- Participate in a 24×7 on‑call rotation for Priority 1 incidents
- Execute approved changes in accordance with CAB and ITIL processes
- Coordinate escalations with vendors and internal specialist teams
- Contribute to root cause analysis and continuous service improvement
- Dedicated to a single enterprise client during business hours (staggered shifts)
- Works within a governed MSP framework (SDM, SLAs, CAB)
- Uses automation and tooling for repeatable operational tasks
- Supported by shared NOC, cloud, escalation, and specialist teams
- 5+ years of experience in MSP or enterprise IT operations
- Strong Windows Server and Active Directory administration skills
- Hands‑on VMware experience; AWS operational experience preferred
- Microsoft 365 and Exchange Online administration experience
- Proven experience with patching, vulnerability remediation, and backups
- Familiarity with ITIL‑aligned incident, problem, and change management
- Experience supporting large‑scale environments (hundreds of servers, thousands of endpoints)
- Strong documentation and operational discipline
- Healthcare or regulated‑industry experience
- Experience with Rubrik, Citrix, Pure Storage, or similar platforms
- Microsoft, VMware, or AWS certifications
- Enterprise‑grade environments and long‑term client engagements
- Clear scope, ownership, and accountability
- Mature MSP operating model with strong governance
- Support from shared specialist and escalation teams
- Competitive compensation and benefits
At LincolnIT, we focus on operational excellence, clarity, and accountability . This role offers real ownership, stability, and the opportunity to work in a disciplined MSP model supporting enterprise clients — without chaos or ambiguity.
Recommended Jobs
Benefit Configuration Analyst
Benefit Configuration Analyst Job Ref: TE0126 Category: Human Resources Department: INFORMATION TECHNOLOGY Location: 50 Water Street, 7th Floor, New York, NY 10004 Job Type: Regular Empl…
Route Trainee - UniFirst
At UniFirst , we Always Deliver—for our customers and our people. Join us as a Route Trainee (RT) and take the first step toward a rewarding career in service and customer care. As an RT, you’ll re…
Director, Institutional Distribution
Your Mission Own how institutional capital accesses KPK. Institutional allocators are increasingly seeking credible, auditable exposure to on-chain yield, and kpk is well-positioned to serve as thei…
Analyst Commercial Finance SGWS NY
What You Need To Know Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous lear…
LHI - Admin/ Medical Assistant - Manhattan, NY (Kelby)
TGB3 is seeking a Medical Assistant for New York, NY. Location: Clinic is in New York, NY. Must have experience as a Medical Assistant in patient triage, blood draws and EKG's, ABI, PFT a…
Senior Associate, Real Estate Advisory Group
Join Kroll's Global Real Estate Advisory Group Team and gain hands-on experience in the dynamic field of real estate advisory. We are seeking motivated and detail-oriented individuals to contribute a…
Business Development Manager
Direct message the job poster from Boston Quantara Maximising Clients Hiring Success with AI/IA and AI Governance Subject Matter Experts as Director of Boston Quantara (UK, USA) andDirector (UK)… …
Enterprise Account Manager
Role Overview As an Enterprise Account Manager at Botrista, you are the strategic growth engine for our most significant corporate partners. This is an expansion role focused on a dedicated portfo…
Writer, Business & Breaking/Trending News - AM
OVERVIEW OF THE COMPANY Fox News Media FOX News Media operates the FOX News Channel (FNC), FOX Business Network (FBN), FOX News Digital, FOX News Audio, FOX News Books, the direct-to-consumer d…
Norwegian Speaking Customer Service Jobs In Greece - Fully Paid Relocation
Mercier Consultancy MD is thrilled to offer exciting Norwegian Speaking Customer Service positions in picturesque Greece, complete with a fully paid relocation package! This is a fantastic opportunit…