Assistant Resident Manager - New York, NY

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Overview

Rose Associates is a recognized market leader in multifamily and mixed-use real estate. Based in New York City, we own, develop and operate leading properties in urban markets from Philadelphia to Boston and across all residential asset classes, including market, regulated, workforce and affordable housing. Our dynamic services platform spans development, construction, property and asset management, leasing, marketing and accounting/financial operations. We partner with private owners and institutional investors globally to develop and operate some of the most iconic assets in our markets. We rely on technology and the deep expertise of our team to consistently outperform the market in the operation of more than 30,000 units across some 250 properties in the most challenging housing markets in the country. For the past three years, Rose has been the top-rated manager for resident satisfaction in the United States on the Kingsley Surveys platform (peer group of firms with 10-30,000 units being surveyed).

Established in 1925, Rose Associates possesses a century of real estate expertise and an impeccable reputation for excellence and integrity. Today a woman-owned business led by CEO Amy Rose, we are committed to a corporate culture of belonging and inclusion that is widely admired in the industry. As we expand across the Northeast, Rose is providing opportunity for our team members to grow their careers in an environment of respect and support. Join us on the forefront of innovation and growth – Rose Associates is where excitement meets opportunity!

Step into an exciting role as an Assistant Resident Manager, where you will actively shape the vibrant daily life of a residential community. Collaborate with the Resident Manager, overseeing the building services team, ensuring staff excellence, resident satisfaction, and financial success. We are seeking a passionate leader with exceptional customer service skills, problem-solving abilities, and clear communication, all while being able to handle a multitude of tasks. This is your opportunity to take your career to the next level, bringing your energy and excitement to promote excellence in our community!

Essential Job Functions

• Actively assist in managing day-to-day property operations and maintenance, promptly addressing tenant and client concerns.
• Support timely maintenance of building operations, including coordinating preventive maintenance and optimizing asset performance.
• Participate in overseeing maintenance and repair activities, collaborating with external contractors and vendors.
• Contribute to negotiating service contracts, ensuring suppliers meet contractual obligations (e.g., HVAC, cleaning, landscaping).
• Assist in developing and managing the building maintenance budget, reviewing variances, and controlling expenditures.
• Play an active role in responding to building emergencies, supervising construction projects, and enforcing safety protocols.
• Collaborate in conducting safety inspections and providing necessary training for a safe work environment.
• Participate in recruiting, hiring, leading, training, and evaluating building staff, contributing to a productive working environment.
• Collaborate with unions and union representatives.
• Able to remain stationary for extended periods of time, up to 50% of the work day.
• Ability to move about the building(s) for meetings with tenants, vendors and staff.
• Ascend / descend stairs and ladders, as well as positions oneself in small spaces for building inspections and maintenance.
• Effectively communicate with tenants, vendors, staff and various departments within the company
• Recognize areas for improvement, detect issues and assess the best plan of action to rectify them.
• Transport large or heavy objects (up to 50 lbs) throughout the property
• Exposure to a variety of environments to include varying weather conditions

Qualifications

• A minimum of 5 years of experience in residential building maintenance.
• Ability to actively contribute to implementing sustainable energy practices and grid interactive maintenance procedures.
• Knowledge of building mechanical systems, including plumbing, electrical, carpentry, waterproofing, and HVAC.
• Proficiency in actively participating in effective verbal and written communication.
• Required licenses and certificates (Certificate of fitness S12, S-13, S-95, P-99, EPA 608 Universal).
• Must actively respond to emergencies and be on call 24 hours.
• Strong self-management and prioritization skills.
• Practical experience with modern motion detection and video capture technologies.
• Experience with unions, particularly 32BJ, is preferred.
• Proficiency with computers and active involvement in property management software, including Microsoft Office and Yardi.
• Work authorization (required)

Annual salary range: $100,000 - $110,000