Case Manager

Case Manager for A.B.M. Program

Organization: Mosholu Montefiore Community Center (MMCC)

Job Location: Hamilton Heights, Manhattan (10032)

Status: Full-Time, In-Person

Reports to: Director of Support Services Department

Schedule: Monday–Friday, 8-hour shift (8:00 AM–5:00 PM or 9:00 AM–6:00 PM) with occasional alternating Saturdays as needed.

Annual Salary: $47,000 – $50,000, commensurate with education and experience

Benefits:

● Paid Time Off

● Pension

● Health Insurance

● Life Insurance

● Dental Insurance

● Vision Insurance

● Flexible Spending Accounts

● Prenatal Leave

● 403(b) Retirement Plan with Agency Match

● Professional Development Opportunities

● Employee Assistance Program

● Employee Discounts

● Parental Leave

The Mosholu Montefiore Community Center (MMCC) is a vital community resource that changes the course of lives of Bronx and Manhattan residents to a degree that is not otherwise possible. Each year, we serve more than 40,000 preschoolers, school-aged children, teens, adults and senior citizens through our support, enrichment, education, and recreation programs, expanding their opportunities to live full, productive lives.

We have a family-like working atmosphere where everyone works as a team. Join us in building communities one life at a time and building relationships that last a lifetime.

Position Summary: MMCC is seeking a Full-Time Case Manager for the A.B.M. Support Services Program located in Hamilton Heights, Manhattan. The Support Services Department has extensive experience advocating for, supporting, and stabilizing individuals and families experiencing housing and financial instability.

The Case Manager will work both independently and collaboratively to assist vulnerable community members in accessing essential social services. This role involves assessing client needs, developing service plans, coordinating resources, and supporting clients in achieving housing stability and improved well-being.

Key Responsibilities:

● Conduct comprehensive client intake assessments in the office, clients’ homes, or other service settings.

● Collect demographic documentation and verify sources of income and eligibility for benefits.

● Identify unmet needs and evaluate existing services clients may already be receiving.

● Assist clients with applications, recertifications, and follow-up for public benefits and housing programs.

● Maintain detailed case notes, progress reports, and event logs in accordance with agency standards.

● Monitor and evaluate client progress and service outcomes.

● Coordinate services and collaborate with internal staff, community partners, and service providers.

● Provide referrals to housing, employment, financial, and social service resources.

● Maintain organized documentation and ensure timely reporting and recordkeeping.

● Participate in team meetings, trainings, and community events as required.

● Perform additional duties as assigned by the Program Director.

Qualifications:

● Bachelor’s degree required, preferably in Psychology, Counseling, Social Work, Human Services, Special Education, or a related field.

● Experience assisting clients with Human Resources Administration (HRA) benefits, including applications, recertifications, and follow-up.

● Familiarity with Section 8 and NYCHA housing processes, including applications and recertifications.

● Experience with grant applications and rental arrears resolution, including coordination with property management and funding sources.

● Experience supporting housing stabilization and placement services.

● Strong proficiency in Microsoft Office Suite, including Excel, Publisher, and PowerPoint.

● Excellent time management and organizational skills, with the ability to manage multiple cases simultaneously.

● Strong written and verbal communication skills.

● High attention to detail with strong problem-solving and critical thinking abilities.

● Knowledge of community resources and social service systems strongly preferred.

● Must have a reliable means of transportation and be willing to travel to client homes, residential facilities, hospitals, schools, and community-based programs.

● Ability to climb up to 20 flights of stairs and lift up to 15 pounds when necessary.

● Bilingual (Spanish) preferred. How to Apply:

To Apply:

Please send your resume and cover letter to:

Iysha David, Program Director Email: [email protected]

Please copy: Maya Doyle, Assistant Director of Support Services

Email: [email protected]

Your cover letter should address your interest in MMCC, your qualifications for the position, and your salary requirements.

MMCC seeks individuals who demonstrate maturity, professionalism, respect for others, strong teamwork skills, and an appreciation for working in a multicultural environment.

EQUAL OPPORTUNITY EMPLOYER | DRUG-FREE WORKPLACE

Mosholu Montefiore Community Center is committed to cultural competency, diversity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

Job Type: Full-time

Pay: $47,000.00 - $50,000.00 per year

Benefits:

• 403(b) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Application Question(s):

• Do you have experience assisting clients with HRA benefits?

Education:

• Bachelor's (Required)

Experience:

• human service program: 3 years (Required)
• public housing: 1 year (Required)
• Section 8: 1 year (Required)

Work Location: In person