Billing Supervisor

Goldberg Segalla LLP
Buffalo, NY
Goldberg Segalla, a dynamic and collaborative law firm with a national presence, seeks a highly motivated and organized individual to join its team as a Billing Supervisor in its Buffalo, NY office.

POSITION SUMMARY : Responsible for supporting daily firm Billing procedures, including timely and accurate processing of client billing, adhering to client guidelines and submission requirements. Ensure Billing Specialists follow departmental processes and expectations and provide operational support to the Billing Manager.

ESSENTIAL JOB FUNCTIONS:
  • Supervise and oversee billing operations in alignment with policies and strategic initiatives, ensuring accuracy, efficiency, and progress toward departmental goals.
  • Facilitate team-level meetings ensuring alignment across direct reports and department; communicate updates to the Billing Manager/Senior Manager.
  • Determine billing attorney assignments and assist in setting priorities for the department.
  • Evaluate and address departmental issues and escalate complex matters to the Billing Manager/Senior Manager.
  • Audit compliance to policies, facilitate process improvements for the Client Billing and submissions process in partnership with the Billing Manager/Senior Manager
  • Oversee monthly pre-bill generation and provide relevant metrics to the Billing Manager.
  • Respond to written/telephone inquiries from clients, attorneys and staff in a timely manner.
  • Collaborate with Billing Process Supervisor on issues within third party ebilling sites.
  • Communicate with other firm administrative teams regarding billing discrepancies and questions.
  • Promote teamwork within the department and provide superior service to clients, attorneys and staff.
  • Support and mentor department team leads through regular communication and check-ins.
  • Structure and facilitate the onboarding and training of new staff within the department.
  • Monitor team performance and take proactive responsibility for identifying and addressing performance concerns, escalating issues to the Billing Manager or Senior Manager as necessary.
  • Monitor department productivity and provide input on staffing and work from home/hybrid agreements.
  • Facilitate opportunities for team-level training and development.
  • Maintain a regular in-office presence to support team collaboration, attend scheduled meetings, and perform tasks that require on-site access, while effectively managing responsibilities in a hybrid work environment .
SUPERVISORY RESPONSIBILITIES:
  • Recruit, interview, hire, and train new staff
  • Conduct routine supervision and team meetings with direct reports
  • Oversee the daily workflow of the team
  • Provide constructive and timely performance evaluations
  • Actively coach direct reports to maintain and enhance knowledge, skills and abilities
  • Complete necessary manager administrative duties, including approving time off requests and approving timecards
REQUIRED SKILLS/ABILITIES & EXPERIENCE:
  • Bachelor’s degree in accounting, Finance or related field preferred.
  • 3+ years of experience in billing or team coordination; law firm billing experience preferred.
  • Experience with computerized accounting systems and MS Office applications.
  • Excellent written and verbal communication skills.
  • Strong organizational skills and attention to detail.
  • Analytical and problem-solving skills to interpret client billing data.
  • Ability to work under pressure and meet deadlines.
  • Ability to manage multiple priorities and adjust to changing needs.
  • Willingness to assume new tasks and responsibilities.
  • Basic knowledge of human resources policies and firm procedures.
  • Ability to maintain confidentiality and respond to sensitive inquiries.
  • Ability to work independently and in a team environment.
PHYSICAL REQUIREMENTS:
  • Work is performed in an office environment with standard office equipment.
  • Operate routine office equipment such as telephones, computers, copiers, printers, etc.
  • May be required to move objects up to 25 lbs.
  • Reliable transportation to work location.
  • Frequent standing and/or sitting.
  • Repetitive movement of hands and fingers – typing and/or writing.
  • May be requested to work beyond normal hours for special projects or monthly invoicing.
Benefits:
The salary range for this position is $63,000-$75,000. Actual pay may be adjusted based on experience and other job-related factors permitted by law. This position also offers bonuses, and a full benefits package. Our benefits package includes, but is not limited to, health insurance, dental insurance, life insurance, a 401(k) plan, flexible spending, and more.

Goldberg Segalla isn’t merely a business—we’re a community. We value the diversity of our team and strive to create a collaborative and enjoyable culture for everyone, where leadership is rewarded, and efficiency, mutual respect, and working together for the common good are traits we all embody.
Goldberg Segalla is a national civil litigation firm with offices spanning major metro markets across the U.S., providing strategic coverage wherever our clients do business. As a firm of experienced litigators and trial attorneys, Goldberg Segalla's capabilities span business and commercial disputes, employment and labor, insurance coverage, product liability, and more. Today, our more than 500 attorneys are trusted counselors to public and private clients in key sectors and industries including construction and energy, transportation, manufacturing, retail and hospitality, and insurance.

Posted 2025-11-07

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