L2 PC Technician (Help Desk Support)

Description

The ideal candidate is customer-centric, driven to enhance the user experience, and committed to resolving issues effectively. They are adaptable and humble, thriving in a dynamic environment where responsibilities range from desktop support to collaborating with manufacturing on innovative projects. They bring a forward-thinking mindset, consistently seeking to improve IT services through creative ideas and process enhancements.

The candidate is also studious and proactive, staying current on emerging technologies and applying that knowledge to support manufacturing processes and continuous improvement.

• Provides excellent customer service through interactions with customers via telephone, e-mail, etc. providing technical support and problems solving abilities on a variety of technical and non-technical issues

• Provide level II assistance with infrastructure and desktop support issues and support level I staff in problem resolution

• Perform maintenance tasks and configuration with desktop management software tools, including software updates and patches, remote control tools, application inventory and management, inventory reporting, imaging computers, and IT asset management

• Configuration and deployment of client’s equipment to perform business required functions such as file sharing, printing, email, and internet usage

• May provide installation, support, and administration of a virtualized Windows server environment using VMware

• Have a solid understanding of both server and client OS and application operations related to company services and deployment of such items

• Active Directory functions such as group creation and modification, user creation and modification, and various permission-related items.

• Establish and maintain user accounts and passwords in accordance with company information security guidelines.

• Provide leadership, planning, support, and implementing assistance to IT-related project activities as directed.

• Manage enterprise software inventory system to track and distribute company-approved software programs and updates.

• Provide mentoring and other subject matter expert knowledge sharing to peer team members.

• Ability to work both independently and with a group efficiently to meet deadlines

• Review and recommend modifications to helpdesk procedures with IT Managers

• Self-motivated, detail-oriented, and organized to meet 2s standards

• Excellent communication, both oral and written, interpersonal, organization and presentation skills

• Documents, tracks, and monitors the problem to ensure a timely resolution. Provide excellent case note documentation and ability to create numerous Knowledge Base articles

• Abide by company Core Values and behave professionally, courteously, and respectfully in all situations

• Perform other duties as assigned.

About the position:

We’re looking for a PC Technician to support the IT Help Desk by investigating and resolving computer software and hardware issues for our client's internal PC users.

You will:

• Provide technical support by applying knowledge of computer software, hardware, and procedures to staff in-person or via call center.

• Provide escalation support to other IT members.

• Respond, troubleshoot, and resolve issues in a timely manner.

• Complete a detailed description of each resolution in ticketing system to reference when similar problems arise.

• Perform software and hardware upgrades.

• Configure new equipment with the requested software.

• Test, monitor, and repair equipment.

• Maintain contact with outside organizations regarding the maintenance and service of equipment.

• Remain current with industry standards through internal and external training programs.

• Collaborate with other team members to create support documents and improve service levels.

• Provide project support for IT organization.

About the schedule:

This position is 1st Shift. Hours will be Monday - Friday either 8 a.m. - 5 p.m. or 6 a.m. - 3:30 p.m.

About you:

• An associate's degree in a related field is preferred.

• At least 3 months of related experience is preferred.

• Strong communication and interpersonal skills are required to work with a variety of people and be able to describe technical information to individuals inside and/or outside the Company.

• Proficient computer skills required.

• Good analytical skills are required to diagnose and resolve equipment-related issues.

It would be great if you had:

• Inquisitiveness and openness to learn.

• Experience with Microsoft Office 365 and Active Directory.

• Knowledge of computer and peripheral equipment, network and computer operating systems (e.g. Windows family, Linux, and Mac OS ).

HOURS

M-F - 8-5 for Training

M-f 6:30-3:30 after training period

Skills

Help desk support, Help desk, Desktop, Windows 10, Hardware, Support, Troubleshooting, Deployment, Customer service, Service desk, Active directory, Office 365, Ticketing system, Desktop hardware, Windows, Install, Desktop troubleshooting, Phone support, Installation, Printers, Servicenow, Technical support, Password reset, Inventory, Sccm, Hardware installation, Workstation, Win10

Top Skills Details

Help desk support,Help desk,Desktop,Windows 10,Hardware,Support,Troubleshooting,Deployment,Customer service,Service desk,Active directory,Office 365,Ticketing system,Desktop hardware

Additional Skills & Qualifications

Most common tickets - password resets, Azure AD, Asset returns and back ups, SW installs.

Job Type & Location

This is a Contract to Hire position based out of Greene, NY.

The pay range for this position is $19.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Greene,NY.

This position is anticipated to close on May 12, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.