Patient Care Coordinator

Job Description

Job Description

Pay: Starting at $18.00 per hour

Job Summary

The Patient Care Coordinator serves as the first point of contact for patients, ensuring a seamless and welcoming experience from the moment they enter the practice. This role involves managing the front desk, scheduling appointments, handling phone calls, preparing patients for treatment, and supporting daily administrative tasks. The ideal candidate is organized, personable, and committed to providing outstanding service and care.

How to Apply

Email a 2-3 minute video introducing yourself and stating why you would be the ideal candidate for this position to [email protected]. Also, submit a cover letter and resume through your Indeed application.

Key Responsibilities

• Greet patients with professionalism, warmth, and a helpful attitude
• Answer and direct phone calls; manage inquiries and messages
• Schedule, confirm, and reschedule patient appointments
• Prepare and update patient records; ensure proper documentation and confidentiality
• Coordinate patient flow by escorting patients to treatment rooms and informing providers of arrival
• Collect payments as needed
• Maintain cleanliness and order of the reception area and front desk
• Communicate effectively with clinical staff to ensure timely patient care
• Assist with administrative tasks such as filing, scanning, and data entry
• Follow up with patients regarding treatment plans, reminders, or outstanding information

Qualifications

• Associate's degree or equivalent in experience
• Microsoft Office experience (Outlook, PowerPoint and Excel)
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Professional appearance and demeanor
• Ability to handle confidential information with discretion
• Calm under pressure and solutions-oriented

Our ideal candidate

• Is patient centered, highly organized, detail-oriented, self-motivated, ambitious, and a self-starter.
• Does not need to be micro-managed to produce results.
• Can provide elite customer service when responding to patients.
• Will conduct themselves in a professional manner in representation of the practice when working with vendors and partners.
• Follows a patient-centered care strategy which provides care that is respectful of, and responsive to, individual patient preferences, needs and values.
• Possesses strong computer and technology skills, including Microsoft Office.
• Is understanding of social media platforms, including Instagram, Facebook, etc…
• Proficient in verbal and written communication.
• Familiar with email etiquette.
• Has a calm, compassionate demeanor in person, on the telephone, and on virtual platforms.
• Ability to work a flexible schedule if needed.

This role is best suited for someone looking to establish themselves in a stable, long-term position within a growing chiropractic practice.

This position is not intended to be a temporary role. We are looking for someone who wants to become a long-term part of our team.

We ask applicants to submit a short introduction video because communication and personality are important to us in this patient-facing role.

Job Type: Part-time

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Paid training

Work Location: In person