Lead, Client Success

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Job Title: Lead, Client Success

Location: NYC preferred with 2 days in office + travel as needed for clients OR Remote – USA (Must reside in USA and work Eastern Time schedule)

Comscore is unable to provide employment visa sponsorship for this position, now or in the future. This includes individuals currently on F-1 OPT, CPT, or any other visa status that would require future sponsorship.

About This Role

The Lead, Client Success is a senior individual contributor responsible for independently managing a defined book of strategic client accounts or agency relationships. This role owns all day-to-day delivery, communication, renewals, and project management for assigned accounts, driving accurate and timely execution of all contractual commitments. Partnering with dedicated sales support, the Lead is directly accountable for maintaining and growing client relationships in partnership with commercial leadership.

What You’ll Do

Account Ownership & Relationship Management

• Own a book of strategic accounts or agency relationships and partner with dedicated sales support, acting as the primary point of contact for all delivery, tactical questions, and operational needs.
• Maintain deep knowledge of client goals, reporting usage, success metrics, and business nuances.
• Build strong, trust-based relationships that support retention and long-term account value.

Delivery Execution & Quality Control

• Drive accurate and timely delivery of all client deliverables, including recurring reporting, ad-hoc analyses, campaign summaries, and platform support.
• Perform data QA and review outputs to ensure accuracy, consistency, and alignment with client expectations.
• Troubleshoot delivery or data issues in collaboration with Data Operations, Analytics, Product, and Engineering teams.

Renewals & Commercial Partnership

• Participate in contract renewals of assigned accounts, working with commercial leadership to define growth targets and success metrics.
• Prepare renewal materials including service summaries, value narratives, usage documentation, and historical delivery performance.
• Identify upsell opportunities and alert commercial leaders where incremental value aligns with client needs.

Project Management & Operational Oversight

• Own all project management for client work, including timelines, deliverables, progress tracking, coordination, and follow-through.
• Maintain clear documentation of client requests, SLAs, open items, risks, and next steps.
• Coordinate cross-functional efforts to ensure smooth execution, timely updates, and resolution of issues.

Insights & Client Communication

• Review data outputs and highlight key themes, insights, or anomalies for client consumption.
• Communicate complex data, methodologies, and reporting logic in clear, client-friendly language.
• Lead or support client calls, QBRs, campaign reviews, and check-ins.

What You’ll Need

• Bachelor’s degree in Business, Marketing, Communications, Analytics, or related field.
• 4–6+ years of experience in client services, account management, analytics, or a similar data-driven role.
• Demonstrated success managing a book of business independently.
• Strong analytical skills with experience reviewing and QA’ing data-driven deliverables.
• Excellent verbal and written communication skills with confident client presence.
• Highly organized with strong project management skills and attention to detail.
• Familiarity with Comscore tools, data structures, or digital measurement methodologies preferred.
• Salary: $100,000 - $120,000; Commensurate with experience

About Comscore

At Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we’d love to hear from you.

Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry’s emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com.

EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.

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Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference.

If you have questions about this posting, please contact [email protected]