Intake Specialist

Intake Specialist – Personal Injury Law Firm

O’Connor Injury Law | Staten Island, NY | Full-Time | On-Site

O’Connor Injury Law is a growing Staten Island personal injury law firm that helps injured people with compassion, care, and respect. We are looking for a full-time Intake Specialist to be the first point of contact for potential clients, current clients, attorneys, insurance companies, and others who contact our office.

This is an important role for someone who is warm, organized, dependable, emotionally intelligent, comfortable on the phone, and able to help people who may be stressed, injured, or unsure of what to do next.

About the Role

As our Intake Specialist, you will help create a great first impression for the firm. You will speak with potential clients, gather important information, help determine whether a matter may be a good fit for the firm, and support clients and team members throughout the intake process.

We are looking for someone who takes pride in helping people, communicates clearly, follows through, and enjoys being part of a small, supportive team.

Salary range is $50,000 - $65,000

Responsibilities

You will be responsible for:

• Answering phone calls in a professional, friendly, and compassionate manner
• Speaking with potential clients and gathering key facts about their situation
• Helping evaluate whether a potential case may be a good fit for the firm
• Explaining the firm’s services to potential clients
• Preparing and sending intake and retainer paperwork using electronic signature software
• Scheduling appointments and maintaining calendar items
• Tracking leads in the firm’s CRM and spreadsheets
• Opening new matters and documenting case-related activity in the firm’s case management system
• Communicating with clients by phone, email, and text
• Providing general administrative support, including scanning documents, processing mail, and related office tasks

Qualifications

The ideal candidate will have:

• Customer service, phone, reception, intake, administrative, or similar experience
• Excellent communication skills and a warm, professional phone presence
• Compassion, patience, and the ability to speak with people who may be stressed or upset
• Strong attention to detail and good follow-through
• Comfort using computers, email, spreadsheets, Google Workspace, Adobe, and learning new software
• Ability to follow written procedures, checklists, and systems
• Dependability, punctuality, and a positive attitude
• Ability to work independently, prioritize tasks, and multitask as needed
• Staten Island residents preferred

Legal experience is helpful, but not required.

What We Offer

• Full-time position
• Paid vacation, sick time, and paid holidays
• Positive and supportive work culture
• Comfortable and collaborative office environment
• Opportunity to grow into a more advanced role over time

Who This Role Is Best For

This role is a good fit for someone who enjoys speaking with people, is naturally empathetic, is organized and detail-oriented, and wants to become a long-term part of a growing law firm.

The right person will understand that every phone call is an opportunity to help someone and make a strong first impression on behalf of the firm.

How to Apply

To apply, please email your resume and cover letter in PDF format to:

***email_hidden***

Please use the subject line

“I have empathy and am technologically savvy.”

In your cover letter, please tell us

Why you are interested in this position right now and why you believe you would be a great fit for this role.