Customer Service Representative (Part-Time)

Passionate About Pets and People? Join South Shore Animal Hospital, A PetOne Veterinary Hospital, as our Part-Time Customer Service Representative and elevate your career while loving what you do!

At South Shore Animal Hospital, A PetOne Veterinary Hospital, we're more than just a hospital—we're a community dedicated to the health and happiness of pets and their families. Our team is passionate about providing top-notch veterinary care with a best-in-class customer service, and we go above and beyond to ensure every visit is a positive experience. With a warm and welcoming atmosphere, our hospital is a place where pets and their owners feel at home. Our positive culture is driven by engaged management that is committed to supporting and empowering our team members. We believe in continuous learning and professional growth, and we celebrate our successes together.

Positio n Summary: We are seeking a friendly, enthusiastic, and detail-oriented Customer Service Representative to join our team part-time. The ideal candidate will love helping our patients live their best lives, excel in problem-solving, be able to multitask while not losing sight of the details, and have some previous knowledge or experience in the veterinary field.

Key Responsibilities:

· Greet and assist clients in person, over the phone, and via digital platforms with a warm and professional demeanor.

· Schedule appointments and manage the clinic’s calendar efficiently.

· Maintain accurate client records and handle data entry tasks with precision.

· Provide clients with information about our services, policies, and procedures.

· Handle billing, payments, and other financial transactions.

· Address and resolve client inquiries and concerns promptly and effectively.

· Coordinate communication between clients and veterinary staff.

Qualifications:

· High school diploma or equivalent required.

· Previous customer service experience, preferably in a veterinary or medical setting.

· Strong interpersonal and communication skills.

· Excellent problem-solving abilities and attention to detail.

· Ability to work effectively in a team-oriented environment.

· Proficiency in computer use and familiarity with veterinary management software is a plus.

· A genuine love for animals and dedication to providing high-quality client care.

What We Offer:

A supportive and collaborative work environment.

Opportunities for professional development and growth.

Employee discounts on veterinary services and products.

The base hourly range for this position is $17.00-$20.00/hour. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Join Our Team: Become a part of a veterinary practice that values compassion, professionalism, and client satisfaction. Apply today and help us continue to deliver exceptional care to our community!