Job Opportunity: Senior VoIP/Telecom Administrator

Senior VoIP/Telecom Administrator

Benefits :

»Competitive compensation

»Medical, Dental, and Vision insurance

» 401(k) Retirement Savings Plan with substantial company match

»Life and Travel Insurance

»Tuition Assistance

»Wellness Reimbursement Program

»Paid Holidays and Vacation



What is a Senior VoIP/Telecom Administrator?
The Senior VoIP/Telecom Administrator is an practiced professional responsible for managing and optimizing an organization's telecommunications systems. this function will design, develop, deploy, and support telecom related software and hardware across the company. Telecom services are critical in support of our Contact Center environment and directly impact our external customer base. this function will be a key resource in future implementations, feature enhancements, upgrades, and support of new functionality for the organization. With strong leadership abilities skills, they collaborate on projects and work with vendors. Their skills ensures seamless communication and operational efficiency, making them an asset to any telecommunications team. Alignment with the full I&O organization will ensure collaborative department needs are met to ensure security of our services, alignment with standards, and consistently providing reliable and cost-effective improvements that reduce business downtime. Title/level is commensurate with practice.



What does a Senior VoIP/Telecom Administrator do?

»Telecommunications System Management: supervise the day-to-day operation, maintenance, and optimization of the company's telecommunications infrastructure, with a focus on Atos and Genesys products

»Troubleshooting and Issue Resolution: Identify and resolve complex technical issues related to telecommunications systems, ensuring minimal downtime and high system availcapability

»System Upgrades and Integration: Lead the planning and execution of upgrades and integrations for Atos and Genesys products, ensuring compatibility and efficiency with existing systems

»Performance Monitoring and Reporting: Monitor key performance indicators (KPIs) for telecommunications systems, analyze data, and generate reports to assess performance and identify areas for improvement

»Vendor Management: Collaborate with vendors to ensure smooth operations, negotiate service contracts, and stay updated with the latest product developments and innovations

»Security and Compliance: Implement and maintain security measures to safeguard telecommunications systems and ensure compliance with significant regulations and industry standards

»Training and Support: Provide guidance and support to team members and end-users on the proper use of Atos and Genesys products, facilitating knowledge transfer and skill development

»Project leadership abilities: Participate in telecommunications-related projects, taking the lead as necessary, and contribute to the prosperous delivery of projects within established timelines

»Business Liaison: Collaborates with Business Stakeholders to assess current and future telecommunication system needs in assistance to the telecom Technical Service Owner

»Demonstrates a commitment to Central Hudson’s organizational values, including performing to a high ethical standard and focused on integrity, collaboration, and teamwork in all efforts

»Supports storm restoration efforts



What does it take to be a Senior VoIP/Telecom Administrator?

Required:

»Associate’s Degree in a significant field plus 5 years of telecom support practice, and 3 years of practice with Contact Center support and IVR platforms

» practice in HW/SW troubleshooting activities and problem resolution

» practice creating technical documentation, process maps, and knowledge transfer documents

»A strong knowledge of ITIL best practice service delivery

»Administration of VOIP related routing including carrier level, hunt groups, simultaneous ring groups, etc.

»Excellent communication skills, both written and oral

»Excellent interpersonal skills, including customer service, training, presentation, and public speaking

» capability to be flexible and adaptable in the face of changing organizational priorities, technology, and processes

»Must be able to travel to district locations and be capable of lifting 35lbs

»Valid driver’s license

Preferred:

» practice with Genesys IVR and OpenScape VoIP environments

» practice with Project Management software and practices

»CompTIA A+, CompTIA Network+, Microsoft MCP (with a focus on MS Windows)
Please go to Click the “Search Career Opportunities” button. Follow the directions to submit an application and upload your resume for the desired position. Applications sent via e-mail and US Mail will not be accepted. No phone calls or agencies, please. All replies will be held in strict confidence.
All qualified candidates will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, discapability, or protected veteran status. Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

VEVRAA FEDERAL CONTRACTOR