Quick Care Manager (Practice Management)

Position Summary

We are currently recruiting for a new position to work in our flagship site- El Nuevo San Juan Health Center (ENSJ) to manage our Quick Care Services . Quick Care is a walk-in service for pediatrics and adult patients without appointments who are presenting with the need for prompt assessment and care for non-emergency illnesses, and injuries.

Under the supervision of our Site Administrator for ENSJ, the Quick Care Manager will collaborate with key leadership and staff within our Pediatrics and Adult Services divisions, in order to oversee the successful day-to-day operation of the sub-clinic service and ensure high-quality, patient-centered care. This position drives alignment with departmental and organizational goals, promoting excellence, efficiency, and continuous improvement across all functions.

Additionally, Quick Care Manager will serve as the Saturday Administrator for ENSJ (Schedule is Tuesday to Friday 9am-6pm, Saturday 8am-5pm; Sundays and Mondays OFF).

Key Duties

• Monitors departmental operations for Pediatrics and Adult Quick Care services, patient flow and cycle times, to ensure efficient service delivery and an optimal patient experience.
• Responsible for departmental operations, including but not limited to staffing, hours of operation, and daily work assignments to ensure appropriate coverage and continuity of care.
• Identify and resolve operational issues such as staffing shortages, supply needs and equipment concern to minimize disruption to patient care.
• Conducts routine inspections and audits (daily, weekly, monthly) to ensure compliance with organizational policies, procedures, and regulatory requirements.
• Ensures associates receive appropriate clinical and non-clinical training to perform duties safely, effectively and in compliance with organizational standards.
• Supervise, coach, evaluate non-physician staff; implement corrective action and disciplinary measures as needed to maintain performance standards.
• Conducts performances management activities, including ongoing feedback and completion of annual evaluations.
• Recruit, interview, select and onboard departmental staff.
• Manage staff scheduling including paid time off, education leave, and personal leave to maintain appropriate staffing levels.
• Lead daily team huddles and departmental meetings to promote communication, accountability, and continuous performance improvements.
• Maintains adequate - cost effective inventory of supplies and equipment to support uninterrupted clinical and administrative operations.
• Ensure accurate and timely completion of staff timesheets for payroll processing.
• Serve as Saturday Administrator for ENSJ.
• Perform additional duties as assigned by ENSJ Administration.

Minimum Qualifications

• Bachelor's degree in health administration, Public Health, Business Administration, or other related field of study required.
• 2 years' experience working as a manager with direct reports and clear supervisory responsibilities in a healthcare setting. Previous experience in a high volume patient-care setting which can include and is not limited to primary care, urgent care, hospital.
• Bilingual English/Spanish is required.
• Proven record and abilities focused on electronic health records.
• Excellent communicator and motivator.

Starting Compensation: Minimum: $70,000 per annum; Maximum: $77,000 per annum.

As a full time associate at Urban Health Plan, you'll enjoy:

• Fully funded Health Insurance for you/ 73.5% funded Health Insurance for your family
• Dental, Vision, and Prescription Coverage
• 401(k) Retirement Savings (including 3% annual employer contribution)
• Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!)
• Flex Spending Accounts (Health care, Dependent Care, and Commuter Benefits)
• Entertainment Discount Programs
• Employee Assistant Program
• Eligibility to apply for Public Service Loan Forgiveness Program (PSLF)
• Fitness Discounts and Perks through our medical plan.
• $50,000 term life Insurance

About Urban Health Plan

At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care, is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 50 years ago. That tradition continues today by promoting excellence in everything that we do.

UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.