Quality Assurance Specialist
- Conducts quality assurance reviews on loan transactions and retail banking transactions to ensure adherence to internal policies and regulatory requirements.
- Ensure compliance with federal and state regulations including but not limited to retail banking: BSA, AML USA Patriot Act, Electronic Funds Transfer Act, and Truth in Savings Act. Lending: Truth in Lending, Equal credit Opportunity Act, Fair Credit Reporting Act, Real Estate Settlement Procedures Act, Home Mortgage Disclosure Act and Community Reinvestment Act. Other regulations as applicable.
- Performs monthly audits, resolves issues, communicates findings to team.
- Reviews, manages, and facilitates remediation (as required) for all monitored processes.
- Serve as primary point of contact for all our internal and external audits
- Centralize and report out on audit findings to help inform policy changes, training opportunities, and workflow enhancements
- Keeps up to date on all policy and procedures.
- Create auditing templates, scoring mechanisms, and reporting templates to identify, escalate, and action audit findings
- Prepares monthly summary reports for various reviews conducted.
- Trends data, as necessary, to identify areas for potential improvement.
- Demonstrate collaborative leadership and cross-department communication and coordination.
- Responsible for communications with auditors and researching findings.
- Performs other duties as assigned.
- Assures adherence to Bank policies and procedures and federal and state regulatory requirements.
- Provides cross-functional support to other areas of the department and the Bank where service or assistance is needed.
- Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.
- Clearly communicates in English;
- Proficient reading, writing, grammar, and mathematics skills;
- Proficient interpersonal relations and communicative skills;
- Ability to interpret and comprehend banking regulations;
- Excellent analytical and problem-solving skills.
- Attention to detail and accuracy in data management.
- Integrity, discretion, and respect for confidential information.
- Ability to handle multiple tasks simultaneously in a fast paced, diverse and growth -oriented environment.
- Excellent customer service skills.
- Exceptional organizational skills.
- General understanding of commercial, construction, residential, and consumer loan terms and documents.
- Computer literate; experience using all Microsoft Office applications.
- Communicates with individuals in person and over the phone.
- Bachelor’s degree preferred, or equivalent work experience.
- 2-3 years lending and retail operations preferred.
- Knowledge of mortgage/commercial/ servicing/ lending compliance and regulations.
- General understanding of commercial, construction, residential, and consumer loan terms and documents.
- Audit, Lending quality control, and Compliance background a plus.
- Integrity, discretion, and respect for confidential information
- Ability to handle multiple tasks simultaneously in a fast paced, diverse and growth -oriented environment.
- Sound oral and written communication skills.
- Interpersonal Skills that invoke a team approach and cooperative attitude.
- Excellent customer service skills.
- Exceptional organizational skills.
- Strong propensity for detail, accuracy, and confidentiality.
- Ability to manage time with multiple/changing priorities.
- Ability to compose effective and professional correspondence.
- Computer literate; experience using all Microsoft Office applications.
- Communicates with individuals in person and over the phone.
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