Retail Operations Coordinator (Rochester)

Ashley | The Wellsville Group’s, Henrietta, NY location is looking for a Retail Operations Coordinator. As a Retail Operations Coordinator you are responsible for ensuring operational excellence within the store while supporting retail management and the sales team. You’ll work closely with the General Manager in executing standard operating procedures. The ideal person for this position is a problem solver who is detail oriented, and process driven.

What You'll Do

• Audit all sales and payment transactions within retail location
• Receive weekly merchandise transfer trucks
• Conduct and reconcile weekly inventory; complete inventory cycle counts on showroom floor
• Review missed punches and overtime hours for showroom team members
• Assist with maintaining schedule for showroom team members
• Partner with GM weekly to help support needs of sales team
• Conduct training(s) on current systems and processes for all team members
• Facilitate building maintenance, technician and IT needs
• Partner with Customer Service Center on resolving customer service concerns
• Review guest accounts for payment breakdowns and service resolutions
• Reconcile showroom funds monthly
• Assist merchandise and design team by generating tags, resolving inventory and SKU discrepancy
• Generate routine reports outlined by GM or Corporate Operations
• Serve as a liaison between Corporate Support Departments and Retail location
• Update and assign walkie talkies
• Oversee office and cleaning supply list
• Encompass the Company’s Vision, Mission and Values daily

What We’re Looking For

• Full availability to work a full-time retail schedule including Saturdays!
• Ability to define problems, collect data, establish facts and draw valid, actionable conclusions
• Ability to interpret and follow a variety of instructions given in many forms
• Working knowledge of Microsoft office, STORIS, and point of sales programs
• Strong attention to detail and excellent organizational and time management skills
• Strong verbal and written communication skills; knowledge of proper spelling and grammar
• Ability to communicate effectively both verbally and in writing with co-workers, colleagues and external contacts
• Ability to be highly productive in an autonomous environment with the ability to ask for guidance when needed
• Strong interpersonal skills and strong sense of ethics
• High School Diploma or GED
• Prior retail operational experience preferred, but not required

Why You’ll Love Working Here

We’re more than just a store—we’re a community. Our mission is to provide exceptional customer service and high-quality home products while fostering a workplace where employees thrive.

What We Offer:

• Competitive Weekly Pay – Starting at $18/hour plus!
• Monthly Bonus Opportunity – Up to $800/month based on written volume and other qualifiers
• Desirable Retail Schedule – Full-time 5-day work week, 8am-5pm with Sundays and one weekday off
• Paid Time Off + 3 Paid Holidays + 2 Personal Days to Use as You Choose
• Health Insurance
• Generous employee discount
• Short-term & Long-term disability
• 401K Retirement Plan
• Long-Term Career Opportunities - Many of our leaders have been promoted within our own company. When you start at The Wellsville Group dba Ashley, you aren't just starting your next job, but you're beginning a career
• Perks – As sales team members excel, you qualify for prize perks. Random monthly selections occur for support team members. Cash in your points at level 1 or save them for a larger prize at a higher level
• Team environment, supportive management, lunch perks and more

Ready to Join Us?

If you're ready to make a difference in our customers' lives and help them create the home of their dreams, we would love to have you as part of the Ashley | The Wellsville Group family.

Compensation details: 18 Hourly Wage

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