Service Manager

Roman's, a neighborhood Italian restaurant in Fort Greene, seeks a Service Manager!

• Competitive salary
• Subsidized medical, dental, and vision insurance at 90 days
• Industry-leading paid time off plans + paid family leave
• 401k plan access beginning at hire
• Monthly internal dining stipend
• Annual education allowance to support your professional growth
• Access to our Employee Emergency Assistance Program for added support

Responsibilities include:

• In partnership with the management team and Director of Restaurant Operations, develop business strategies and plans that ensure alignment with short- and long-term objectives and translate those strategies into actionable goals for performance, growth, and annual operational planning
• Lead and manage 5 services per week ensuring our standards are upheld
• Manage the ordering of supplies such as paper goods, bar supplies, and non-alcoholic beverages
• Work as part of the FOH management team to operate in accordance with achieving budgeted sales and operating costs, including actively engaging with monthly P&L statements and other financial tools to understand, and impact, sales and cost trends by:
• Organizing and monitoring workflow and productivity in accordance with business demand to achieve budgeted labor costs, including managing timecards, punch change requests, and time off requests
• Work as part of the management team to:
• Develop and implement systems and processes that are effective, efficient, and compliant with all laws, regulations, and internal policies
• Continuously recruit top talent to build an agile, diverse, and committed team, including identifying opportunities for cross-training and trailing candidates to evaluate their competency and skill level
• Teach, train, and mentor, including identifying opportunities for cross-training and advancement, to foster the conditions for success on team and individual levels
• Resolve conflict and employee performance issues through mediation, coaching and counseling, and progressive discipline
• Manage with empathy and integrity and ensure strong, respectful, productive communication across all teams
• Participate in regularly scheduled meetings regarding the overall strategy and success of the business, including quarterly financials meetings and HR trainings
• Work with the Director of Operations to establish and achieve clear individual performance goals
• With support from Director of Operations and FOH team, execute and further the wine program:
• Possess a strong foundation in Italian wine, regions, grape varieties, and producers—with an emphasis on contemporary Italian natural winemakers.
• Support wine program operations: assist in wine selection, maintain inventory, update menus, organize storage, and perform monthly inventory.
• Lead floor wine sales and service: act as sommelier, communicate wine updates, mentor staff on wine strategy, and report low counts.

Successful candidates will:

• Have 2+ years of progressive dining room experience with foundational beverage and service knowledge and a commitment to deepening that knowledge base
• Be oriented towards collaboration
• Be friendly, organized, focused, energetic, and communicative
• Be adept at conflict resolution and constructive feedback

The Marlow Collective is a group of New York hospitality brands including the restaurants Diner, Roman's, and Borgo; breads bakery She Wolf; whole-animal butcher and grocery Marlow & Daughters; catering company Marlow Events; and Stranger Wines & Spirits. We are a values-driven organization committed to providing supportive, respectful workplaces; to sourcing seasonally, locally and organically and building longstanding partnerships with our farmers and producers; and to creating meaningful experiences that celebrate and connect the communities we serve.

While performing the duties of the job, a Service Manager is regularly required to stand and walk; reach with hands and arms; talk and hear; climb, balance, stoop, kneel, and crouch. They must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds.