Audit Bench Supervisor
- Work closely with Manager to ensure time off requests and staff responsibilities are prioritized
- Work closely with Manager to ensure accurate payroll approval and resource allocation
- Distribute daily workflow to Audit Bench ROI Specialists
- Provide real time constructive feedback regarding company standards, company policies and account protocols
- Document and escalate recurring performance issues to Manager
- Maintain strong knowledge of HIPAA, HITECH, state/federal rulings and statutes, as well as client-specific requirements
- Process medical ROI requests in a timely and efficient manner
- Assist with Tracking and ensuring all remote access for bench staff clients remains active
- Process requests utilizing Verisma software applications
- Organize records and documents to complete the audit ROI process
- Read and recognize audit types and appropriate records sets
- Comfortably navigate through and work efficiently in multiple EMR systems
- Prioritize workload while being able to work independently
- Communicate effectively with Clients and Verisma management / associates
- Maintain standards of excellence with a high level of productivity, efficiency and accuracy
- Must be proficient and well versed in all required protocols to ensure compliance
- Provide exemplary customer service
- Interact with customers and co-workers in a professional and friendly manner
- Utilize reference material provided by Verisma to ensure compliance and confidentiality is always maintained
- Will assist with training new hires, as needed
- Attend training sessions, as required
- Perform other related duties, as assigned, to ensure effective operation of the department and the Company
- Live by and promote Verisma Core Values
- HS Diploma or equivalent, some college preferred
- RHIT certification, preferred
- At least 4 years of medical record experience, audits preferred
- At least 4 years of experience completing clerical or office work
- Prior Supervisory experience, preferred
- Impeccable tact and diplomacy to effectively lead the team
- Experience using general office equipment including desktop computer, scanner, Microsoft Office Suite to complete tasks
- Experience in a healthcare setting, preferred
- Knowledge of HIPAA and state regulations related to the release of Protected Health Information, preferred
- Must be able to work independently
- Must be detail oriented
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