Department Lead-Macy's Herald Square

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

Daily floor management of sales team ensuring stellar client experiences. As a result, driving sales goal attainment and providing real-time performance coaching to drive the overall Client Journey. Support the sales team in the execution of their clienteling plan in line with department and store expectations.

RESPONSIBILITIES

• Manage, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor to every client; act as a “quality control” oversight ensuring that every interaction with a customer is memorable
• Support DM with delivery and execution of department and strategy
• Drive partnership on the selling floor between sales associates, specialists, stock associates and operations team
• Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through successes / opportunities and ensure proper follow-through on follow up actions
• Actively on selling floor - 90% - to enhance the Client Journey
• Lead by example, setting the pace and standard to deliver true luxury service in line with Burberry expectations
• Manage the client flow to ensure the best possible service and that no client is left unattended
• Partner with store leadership to support and facilitate Client Experience training within the store. Use morning and weekly meetings to consistently reinforce key elements of the Client Experience through facilitated training sessions
• Resolve difficult client issues and escalate to management when necessary
• In absence of store management, responsible for processing post-void transactions, authorizing promotional discounts and employee sales
• Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level
• Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations
• Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures
• Additional duties as required

PERSONAL PROFILE

• Advanced knowledge of POS system
• Previous experience with Apple mobile devices and comfortable with the use of digital tools EXPERIENCE
• 2-4 years previous supervisory or management experience in luxury retail sales

MEASURES OF SUCCESS

• Service KPIs - NPS and Mystery Shops
• Retail KPIs – Sales, Repeat Business, UPT, Conversion
• Department sales target

FOOTER

• Expected base salary for the role will generally be between $33.00 and $33.50 per hour at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.

• This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Posting Notes: USA || New York (US-NY) || New York || RETAIL OFFLINE || MAINLINE || n/a ||