Operations Coordinator (Hybrid - NYC)

At TixTrack, we support our clients by creating superior ticketing solutions for performing arts and cultural institutions through a combination of modern technology, beautifully simple design, and the art of listening.

Founded in Los Angeles, we are a small, but growing team of hardworking, highly motivated individuals. With a presence across both the US and UK, we are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”.

About The Role

The Operations Coordinator plays an essential role in supporting the efficient and effective day-to-day operations of TixTrack. Reporting to the Director of US Operations, this role provides flexible assistance across multiple departments—including Operations, Human Resources, Marketing, Finance, IT, and Customer Experience—helping leadership implement initiatives, streamline administrative processes, and maintain a productive workplace. This position requires a highly organized, detail-oriented, and proactive professional who thrives in a collaborative environment and enjoys translating ideas into actionable results.

This position is full-time and hybrid. Candidates must be located in New York City with the ability to come into the office four days per week. Candidates may be required to travel from time to time.

About You

• You are highly organized, detail-oriented, and skilled at managing multiple priorities in a fast-paced environment.

• You communicate clearly and professionally, building strong relationships across teams, stakeholders, and leadership.

• You are proactive, resourceful, and naturally curious, with the ability to solve problems, improve processes, and take initiative without needing direction.

• You thrive in a collaborative role that supports many departments, handling sensitive information with discretion and maintaining a consistently high standard of professionalism.
  

What You'll Do

• Oversee day-to-day administrative operations of the New York City office, including vendor relationships, office supplies and amenities, space utilization, and equipment maintenance to ensure a productive, welcoming environment for staff and guests.
• Support contract and agreement management by tracking deadlines, coordinating with internal stakeholders, and ensuring timely execution and compliance.
• Provide administrative and logistical support to leadership, which may include calendar management, stakeholder coordination, travel arrangements, and company events.
• Assist teams across the organization, including Human Resources, Marketing, Finance, IT, and Customer Experience, with projects and initiatives as needed.
• Collaborate with colleagues across regions, including the Managing Director, UK, to support operational alignment and cross-regional initiatives.
• Maintain and update departmental manuals, processes, and documentation to ensure organizational consistency and accuracy.
• Handle sensitive company and employee information with discretion, professionalism, and strict confidentiality.

What You'll Bring

Minimum Requirements

• Bachelor’s degree in business or related field (or equivalent experience) preferred.
• Three or more years of proven experience in an operation, administrative, or business support role.
• Prior experience coordinating multiple stakeholders and managing complex schedules while maintaining professional business relationships.
• Ability to organize a daily workload by priorities.
• Highly proficient with Microsoft Office Suite and/or Google Workspace, with the ability to learn new or updated software.
• Availability for occasional travel to offsite meetings or events.

Essential Skills

• Strong oral and written communication skills.
• A curious and inquisitive nature, with excellent problem-solving abilities.
• Ability to work independently, manage multiple projects and deadlines, and proactively address challenges.
• Excellent organizational and time management skills.
• Ability to perform effectively in a fast-paced and occasionally high-pressure environment.
• Discretion and confidentiality in handling sensitive information.

Tools You’ll Use

• Microsoft Office
• Google Suite
• Slack

What We Value

Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work.

Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute.

Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work.

Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations.

How We Work

R adical Curiosity - We Stay Hungry - We approach each day with curiosity and accountability; learning, engaging fully, questioning assumptions, connecting our work to the bigger picture, and always keeping the customer at the center.

E mbrace Change - We Own Outcomes Together - We succeed by holding ourselves accountable, collaborating deeply across teams, embracing change, and continuously improving together.

S eek Solutions - We Continuously Innovate Together - We focus on solutions and client value by acting decisively, prioritizing what matters most, and turning ideas into results through rapid, iterative action.

E mpathy - We Grow Together - We listen deeply to our customers and to each other, using data, empathy, and mutual respect to grow stronger together.

T ransform - We Raise The Bar - We set high standards, honor our commitments, and move forward every day with a success mindset, driving continuous improvement and quality for our customers.

Our Commitment to Diversity

TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace.

We are focused on building a culture that acknowledges and values diversity, equity, and inclusion.

What We Offer

• Base annual salary range of $50,000 to $70,000, commensurate with experience
• Annual bonus based on performance and company success
• 100% paid medical, dental and vision benefits for employee and dependents
• Company-paid life insurance
• Traditional and Roth 401k plans
• Paid parental leave
• Learning & development opportunities with company reimbursement for eligible educational expenses
• Working abroad opportunities
• Volunteer days off
• Flexible scheduling
• Up to $300 reimbursement for initial equipment to set up hybrid work environment
• Generous PTO and holiday schedule
• Hybrid work environment

Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing [email protected] .