Personal Lines Insurance Customer Service Representative

Personal Lines Customer Service Representative needed for Rapidly Growing Insurance Agency.

Are you an experienced Customer Service Representative looking to expand your career? Do you have a passion for helping solve customers’ problems and providing them with the best solution? Then we want to hear from you! Work for a rapidly growing insurance agency.

This position lets you focus on what you do best: building and maintaining customer relationships. You will advise clients on coverage options, help them decide on insurance products, and solve their insurance problems.

We need someone who is:

• Comfortable with learning new software programs.
• Courteous and maintains a positive attitude with customers and peers.
• Professional and reliable - someone who can work in our office full-time -37.5 hours weekly.

Responsibilities:

• Assist customers over the phone and through digital communications.
• Answer customer questions and assist with requests.
• Use problem-solving skills to troubleshoot customer issues.
• Enter information from customer calls into the Agency Management System.
• Assist in generating sales leads by gathering information from customers.
• Ensure customers are satisfied with their experience.
• Follow procedures and policies.
• Participate in trainings.
• Other duties as assigned.

Qualifications :

• Property and Casualty Insurance License Required
• 1-3+ years of relevant customer service experience preferred.
• Excellent communication skills required.
• Working knowledge of computer systems.
• Have experience with personal lines of insurance.
• Experience with Commercial lines of insurance a plus.
• Be available to work full-time at our office from 8:30 - 4:30 Monday through Friday.

Benefits :

• Generous Salary.
• Group Health Plan including Vision and Dental - 80 % Employer paid 20% Employee.
• 401K retirement Plan - 3% Contribution from the Company annually.
• Group Term Life Plan.
• Group Long Term Disability Plan.
• Annual Cost of Living Raise: 3%.
• Annual PTO (Paid Time out): 187.5 hours “PTO Bucket”.
• AFLAC available at employees’ expense.
• Holidays - 12 +.

This position is a great opportunity for a motivated Customer Service Representative committed to providing high-quality customer service. To apply for this position, send your resume and cover letter with salary requirements to [email protected], no phone calls please.