Pandora Specialist, Payroll
- Supports the Pandora Americas Shared Service payroll process as one of the primary subject matterexpertincluding the calculation, auditing, preparation and submission of payroll for NAM.
- Ability to execute extremely deadline driven tasks in a timely and effective manner.
- Positive, pleasant and approachable demeanour with customer centric mindset.
- Research and resolve payroll issues through Zen Desk Payroll ticketing system.
- Collaborates with business partners and management to provide properly controlled processes to meet internal/external customer needs.
- Participate in internal and external audits
- Maintain payroll expertise by staying up to date on statutory compliance.
- Maintain employee payroll garnishments.
- Process off-cycle payrolls and manual payments upon approval.
- Payroll Processing:Administer accurate bi-weekly/weekly multi-state payrolls for10,000+ retail employees usingDayforceandUKG(formerly Kronos/Ultimate Software).
- HRIS Data Integrity:Manage and audit employee data, job changes, and organizational structures withinSAP SuccessFactors.
- Retail Time & Attendance:Reconcile timekeeping data, commission structures, bonuses, and tip allocations unique to the retail industry.
- Compliance:Ensure adherence to federal, state, and local wage and hour laws, including FLSA, overtime rules, and multi-state tax withholding.
- Reporting & Auditing:Run variance reports, conduct pre- and post-calculation audits, and assist with quarter-end/year-end reconciliation.
- Employee Support:Serve as a subject matter expert to resolve payroll discrepancies, tax inquiries, and benefit deduction issues.
- Coordinate payroll-related activities with Human Resources, Finance, and Benefits teams.
- Generate payroll reports and assist with month-end, quarter-end, and year-end activities.
- Support audits and maintain payroll documentation in accordance with company policies.
- Assist with system testing, upgrades, and process improvements within UKG.
- Bachelor's degree
- 8-10 yrs high volume payroll experience
- Experience with UKG (Ultimate Software), Success Factors and Dayforce or Enterprise Time Keepinga must
- Experience with processing payroll adjustments and W2C's in UKG
- Strong understanding of appropriate tax jurisdiction based on work and resident state
- Strong analytical capability to understand calculations for various pay components
- Knowledge of tax regulations, benefits administration, and compliance procedures is critical to avoid errors and legal penalties
- Experience:3-5+ years of high-volume, multi-state payroll experience in retail, hospitality, or a similar high-turnover industry.
- Strong Microsoft Excel skills, including the ability to work with large data sets, formulas, and reconciliations
- High level of accuracy and strong attention to detail
- Knowledge of payroll laws, tax regulations, garnishments, and deductions
- Ability to maintain confidentiality and handle sensitive employee information
- Strong communication and problem-solving skills
- Ability to work independently and manage deadlines in a fast-paced environment
- CPP designation is a plus
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