Head of Sales Engineering (NYC)

Grab your cape, become a SuperHyro!

Hyro, the leader in Responsible AI Agents for Healthcare, enables health systems to safely automate workflows and conversations across their most valuable platforms, services, and channels - including call centers, websites, SMS, mobile apps, and more. Hyro's clients, which include Intermountain Health, Baptist Health, and Hackensack Meridian Health, benefit from AI agents that are fully HIPAA-compliant, fast to deploy, easy to maintain, and simple to scale - generating better conversations, successful patient outcomes, and revenue-driving insights.

What Are We Looking For?

We are seeking an experienced leader to establish and scale our Sales Engineering function. As Head of Sales Engineering, you will build the systems, processes, and infrastructure that enable our team to sell AI solutions effectively in healthcare. Leading a hybrid team of 5-10 sales engineers, you will transform the function into a self-sufficient, high-performing organization. Your focus will be on implementing operational foundations, coaching the team in value-based selling and effective demonstrations, and serving as the bridge between our Sales and Partnerships teams and R&D organizations. This role reports to Hyro's COO and works closely with Sales and Partnerships leadership.

• Build, hire, and develop a high-performing team of sales engineers supporting Sales and Partnerships organizations.
• Coach team members in value-based selling methodology, demonstrating excellence, and strategic scoping practices to achieve consistent results across varying experience levels.
• Implement foundational infrastructure in Salesforce to ensure proper tracking, pipeline management, and reporting across the SE function.
• Create standardized playbooks, frameworks, and methodologies for technical discovery, solution design, and scoping that enable team self-sufficiency.
• Establish quality standards for demonstrations that showcase production-ready AI capabilities and differentiate Hyro from competitors.
• Partner with VP of Sales, Revenue Operations, and Partnerships leadership to align SE strategy with revenue goals and optimize coverage models.
• Serve as the critical bridge between customer-facing teams and Product/Engineering organizations, ensuring pre-sales commitments reflect technical reality.
• Lead engagement on strategic, complex deals requiring senior technical leadership and provide competitive positioning guidance.

Hyro is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability or sex.

REQUIREMENTS

• 7+ years of experience in pre-sales, solution engineering, or a related technical role, including at least 2 years in a managerial or team lead position.
• Proven track record of building scalable processes, frameworks, and operational infrastructure.
• Strong coaching and development skills with a focus on value-based selling methodologies.
• Ability to deliver demonstrations to both business and technology users/audiences.
• Deep understanding of APIs, integrations, telephony infrastructure, and enterprise SaaS architectures.
• Experience with Enterprise SaaS sales cycles.
• Experience in healthcare technology and/or ML/AI/NLU technologies strongly preferred.
• Ability to balance long-term strategy with short-term needs.

This is a hybrid role, with at least 3 days in the NYC office. Applicants must be currently authorized to work in the United States on a full-time basis.

Offered rate of compensation (NY locations only) will be based on individual education, qualifications, experience, and work location. The salary range for this position is $200,000 - $285,000 annual OTE. The range provided is for NY-based hires only and will be commensurate with the candidate's experience. Pay ranges for candidates in other locations other than NY may differ based on the cost of labor in that location.