Senior Manager Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&L) enterprises. As the corporate payment ecosystem rapidly evolves, we are committed to maintaining our leadership position. As such, the Corporate & B2B Product Management (CBPM) organization was created to bring together all core corporate payment products under one cohesive product-line strategy. The team is focused on building best-in-class payment experience and capabilities to meet the evolving needs of our Global & Large and Middle Market customers.

Digital insights are transforming how our customers unlock value from their corporate program and make decisions. The Digital Insights PM team leads the strategy, vision, and roadmap for our Corporate Program digital insights assets – delivering experiences that empower our customers to manage and maximize their program.

The Senior Manager, Digital Insights will:

· Lead the team’s Customer Experience & Engagement pillar, championing how Corporate Program customers engage and interact with our digital insights product

· Identify and prioritize opportunities to enhance the customer experience, translating customer feedback and behavioral insights into strategic recommendations for product improvements

· Partner cross-functionally with Marketing, Field, Servicing, Legal, and Compliance teams to design new customer engagement strategies and execute go-to-market activities for new insights journeys and experiences

· Drive operational readiness for product and feature launches in partnership with Product Development, ensuring end-to-end alignment across delivery and enablement teams

· Monitor product performance, customer engagement, and voice of customer insights to inform strategies that improve satisfaction, adoption, and retention

· Evaluate opportunities to expand our insights capabilities to meet evolving customer needs and market dynamics

Requirements/Qualifications:

· Courageous thought-leader with a track record of driving thought-provoking strategic roadmaps – from vision to detailed execution

· Customer-first mentality with previous experience in product management; understanding and experience with Agile methodologies a plus

· Analytical curiosity and drive; resourcefulness in discovering new information to inform upkeep and enhancements to existing customer journeys

· Proven ability to collaborate across commercial, marketing, and development teams to drive alignment and impact

· Action-oriented, entrepreneurial spirit & thrives in a fast-paced environment

· Interest in emerging technologies, including AI and data-driven innovation in the commercial payments space

· Excellent written and verbal communication skills, with ability to distill complex ideas and engage audiences across levels and functions

· Skilled at navigating a complex partner map and influencing across teams

Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&L) enterprises. As the corporate payment ecosystem rapidly evolves, we are committed to maintaining our leadership position. As such, the Corporate & B2B Product Management (CBPM) organization was created to bring together all core corporate payment products under one cohesive product-line strategy. The team is focused on building best-in-class payment experience and capabilities to meet the evolving needs of our Global & Large and Middle Market customers.

Digital insights are transforming how our customers unlock value from their corporate program and make decisions. The Digital Insights PM team leads the strategy, vision, and roadmap for our Corporate Program digital insights assets – delivering experiences that empower our customers to manage and maximize their program.

The Senior Manager, Digital Insights will:

· Lead the team’s Customer Experience & Engagement pillar, championing how Corporate Program customers engage and interact with our digital insights products

· Identify and prioritize opportunities to enhance the customer experience, translating customer feedback and behavioral insights into strategic recommendations for product improvements

· Partner cross-functionally with Marketing, Field, Servicing, Legal, and Compliance teams to design new customer engagement strategies and execute go-to-market activities for new insights journeys and experiences

· Drive operational readiness for product and feature launches in partnership with Product Development, ensuring end-to-end alignment across delivery and enablement teams

· Monitor product performance, customer engagement, and voice of customer insights to inform strategies that improve satisfaction, adoption, and retention

· Evaluate opportunities to expand our insights capabilities to meet evolving customer needs and market dynamics

Requirements/Qualifications:

· Courageous thought-leader with a track record of driving thought-provoking strategic roadmaps – from vision to detailed execution

· Customer-first mentality with previous experience in product management; understanding and experience with Agile methodologies a plus

· Analytical curiosity and drive; resourcefulness in discovering new information to inform upkeep and enhancements to existing customer journeys

· Proven ability to collaborate across commercial, marketing, and development teams to drive alignment and impact

· Action-oriented, entrepreneurial spirit & thrives in a fast-paced environment

· Interest in emerging technologies, including AI and data-driven innovation in the commercial payments space

· Excellent written and verbal communication skills, with ability to distill complex ideas and engage audiences across levels and functions

· Skilled at navigating a complex partner map and influencing across teams

Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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