Program Compliance Specialist (Human Services)

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.

GOODWILL INDUSTRIES OF GREATER NEW YORK & NORTHERN NEW JERSEY INC.
JOB DESCRIPTION

Position Title: Program Compliance Specialist (Human Services)
Location: Astoria, NY
Benefit Classification: Full-Time Benefitted
Position Type: FLSA - Non-Exempt

About the Role
The Program Compliance Specialist is responsible for reviewing and verifying all required documentation and quality checks prior to billing for services. This includes reviewing case notes, treatment plans, and supporting documentation such as paystubs, medical records, and release forms, as well as working directly with staff to obtain any missing information. The role also involves meeting one-on-one with staff to provide guidance and coaching to improve documentation practices, ensuring daily work with program participants is clearly, accurately, and consistently captured.

If you are looking to join our dedicated team as a Program Compliance Specialist (Human Services), we want to hear from you!

The Awesome Things You’ll Do

• Review regulations to develop an understanding of requirements of different funders, regulators and grants
• Responsible for assisting in compliance with all funding/regulator sources
• Review staffs’ time & attendance to ensure that all daily checklist entries fall in between clock in/out times
• Assist with reviewing daily checklists, monthly summaries, and/or other forms of service documentation
• Assist with tracking Life Plan rotation and meetings and ensuring that plans are received in a timely manner from CCO’s
• Assist in reviewing Staff Action Plans prior to LP meetings and again before plan is submitted to CM
• Review all LPs and SAP’s to ensure they meet the funders/regulators requirements
• Assist with obtaining documents necessary for billing (i.e. LP, NOD, LCED, Evaluations, etc.) and tracking when they expire
• Create and maintain electronic charts & PHI information
• Uploading documents in electronic charts and shared network drives
• Review electronic charts to determine compliance with different funders/regulators requirements to ensure chart is up to date and current
• Enter data in Foothold Technology-AWARDS for client tracking and billing
• Document results of review using software applications such as Excel, AWARDS, etc.
• Document and submit reports summarizing QA’s findings
• Liaise with Goodwill’s Compliance division and outside funders
• Review Incident reports as needed
• Provide staff training as necessary
• Other duties as requested by supervisor

Activities are subject to change / be added to meet business needs with management approval.

Our Must Haves

• BA/ BS in relevant area preferred
• 2 years’ experience delivering or overseeing services for people with Intellectual Disabilities / Developmental Disabilities or relevant population preferred
• Prior auditing/ compliance experience strongly preferred
• Must be detailed oriented and accurate in highly consistent manner
• Ability to work as part of a team in a fast-paced environment
• Be proactive and take initiative
• Must possess time management and problem-solving skills
• Working knowledge of MS Word, MS EXCEL, MS Outlook, and Internet

Special Working Conditions

• Hybrid Position with some travel throughout the 5 NYC boroughs to various sites

What We Offer

• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!

If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at [email protected]. We are happy to assist and ensure you have an equal opportunity to apply.