Broadband Network Technician I (Harlem)

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

** An HFC (Hybrid Fiber-Coaxial) Plant Maintenance Technician installs, maintains, and repairs the outside cable plant—fiber optics, coax cables, nodes, and amplifiers—to ensure reliable broadband and video services. They troubleshoot RF signal issues, manage power supplies, and conduct preventative maintenance, often working aloft in bucket trucks. Participation in 24 x 7 stand by on-call is required.**

• Detect, troubleshoot and resolve system outages in aerial and/or underground capacities related to transmission levels, signal losses and off-air interference.
• Prepare and perform emergency aerial and/or underground coaxial cable restoration due to variables such as cable breaks and/or damage
• Perform preventative maintenance (power supply, actives) in the form of testing, balancing, alignment and adjustments of components or equipment
• Monitor, record and repair cable leakage, complying with applicable regulations
• Observe and assist co-workers with fiber splicing activities
• Complete and distribute required documentation, such as work orders and daily logs
• Participation in a 24/7 on-call rotation
• Other duties as assigned

What You Bring to the Table:

• Education: High school diploma or equivalent
• Experience: 2+ years (telecom technician)
• Maintain satisfactory driving record and have a valid driver's license
• Customer Service
• Communication (verbal, written)
• Basic Computer Skills
• Aptitude to learn to skills
• Problem solving
• Time Management
• Teamwork
• Working alone
• Ability to read and interpret maps
• Bucket Certified; Ohm’s
• Understand the Outside Plant
• Knowledge of Ladder; Hand or Power Tools

Physical Requirements:

• Ability to lift up to 75 lbs

• Standing and walking for extended periods of time

• Working outside in various weather conditions

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match

• Insurance options including: medical, dental, vision, life and STD insurance

• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization

• Floating Holiday: 40 hours per year

• Paid Holidays: 7 days per year

• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws

• Tuition reimbursement program

• Employee discount program

*Benefits listed above are for regular full-time position

The base salary in New York for this position is $28.00-$30.00 per hour plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to New York and may not be applicable to other locations.

Our Mission Statement:

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.