Event Operations & Support Specialist for CyberRisk...

About CyberRisk Alliance:

CyberRisk Alliance (CRA) is a leading business intelligence company serving the cybersecurity community. We provide critical insights, education, and networking opportunities through our portfolio of events, media brands, and research services. As a trusted voice in the cybersecurity industry, we help professionals stay ahead of emerging threats and connect with the solutions they need to protect their organizations.

We're seeking a strategic Project Manager to join our team and drive the successful delivery of high-priority technology initiatives that will shape our future growth and operational excellence. You'll be among the key players ensuring our technology investments deliver measurable value across the organization.

About the Role

We are looking for a Event Operations & Support Specialist to ensure a seamless, high-quality experience for our event attendees—from registration to post-event follow-up.

You’ll independently manage attendee communications, oversee registration logistics via Swoogo , uphold service quality standards, and ensure the timely delivery of CPE certificates .

This role is perfect for someone who is organized, detail-oriented, and thrives in a fast-paced, tech-driven environment . You’ll work independently while collaborating closely with the Events team, reporting directly to Jasmin Chung , CRA’s Vice President, Event Operations .

Key Responsibilities

1. Customer Support

• Serve as the main point of contact for event attendees, handling inquiries across multiple channels (email, chat, etc.).

• Respond promptly and accurately to registration or event-related questions, maintaining a professional and empathetic tone.

• Manage the customer service inbox, ensuring all inquiries are resolved within established response time goals.

• Maintain a deep understanding of event schedules, speakers, and logistics to provide reliable information at all times.

2. Event Registration (Swoogo Management)

• Set up, customize, and manage event registrations through the Swoogo platform.

• Monitor registration progress, troubleshoot attendee issues, and process payments and refunds as needed.

• Maintain accurate attendee data across the event lifecycle and ensure a smooth registration experience.

• Support an average of 30 events per month , ranging from intimate 20-person sessions to mid-sized conferences with 500+ attendees.

3. Quality Assurance

• Implement and oversee service quality standards to ensure consistent, professional attendee experiences.

• Conduct periodic reviews of attendee interactions to identify opportunities for improvement.

• Proactively suggest process optimizations to enhance event support efficiency.

4. CPE Certificate Management

• Manage the creation and distribution of Continuing Professional Education (CPE) certificates for eligible participants.

• Ensure compliance with certification requirements and deliver certificates in a timely manner post-event.

Milestones for the First 1–2 Months

You will receive structured onboarding and training designed to help you become fully confident in CRA’s tools and service standards.
Your key goals will include:

• Completing all onboarding and training modules.

• Demonstrating proficiency in CRA systems (CRM, ticketing, communication, and Swoogo).

• Handling attendee inquiries independently with accuracy and professionalism.

• Meeting daily and weekly case volume and response-time targets.

Outcome: You’ll be confidently managing attendee communications and event registration processes with minimal supervision.

Requirements

Must-have qualifications:

• 2+ years of experience in customer service, event support, or operations , preferably in a B2B or professional services environment.

• Proven experience managing event registration systems (experience with Swoogo or similar platforms such as Cvent, Eventbrite, or HubSpot Events is a strong plus).

• Excellent written and verbal English communication skills (C1+ level).

• Strong organizational skills with high attention to detail and accuracy.

• Demonstrated ability to handle multiple tasks and priorities in a fast-paced, deadline-driven environment.

• Proficiency with Google Workspace (Docs, Sheets, Drive) and comfort learning new software tools quickly.

• A customer-first mindset with the ability to remain calm, empathetic, and solution-oriented under pressure.

• Reliable internet connection and a high-performance computer suitable for video calls, data management, and event software usage.

• Availability to work full-time during U.S. Eastern Time (ET) business hours .

Nice-to-have:

• Experience working with CPE certificates or other professional education compliance processes.

• Familiarity with quality assurance or service process improvement.

• Background or interest in the cybersecurity , tech , or event management industry.

• Experience supporting virtual or hybrid events .

What We Offer:

• Full-time position (8 working hours per day, Monday-Friday). Please note that we will not consider candidates planning to combine this job with another one.

• Remote work. You may be located in almost any country, just need a reliable Internet connection, a powerful computer to work from, and the ability to adjust your working schedule to align with US business hours (Eastern Time Zone).

• Industry Leadership. Work with a respected organization at the forefront of the cybersecurity industry, supporting events and initiatives that shape the future of digital security.

• Stability. This is not project work—we're seeking candidates looking for a long-term commitment of 2+ years.

• Salary will be discussed during the interview. Paid in USD.

Application deadline: ASAP

Selection process:

1. Fill in the application form - attach your CV;

2. 45-min screening interview with Hire5 Recruiter;

3. Complete a test assignment;

4. 30-min deep-dive interview with the co-founder from CyberRisk Alliance;

5. Get hired!

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