Floor Manager

The Floor Manager will play a key role in ensuring seamless service delivery and exceptional guest experiences. This individual will oversee front-of-house operations, including staff supervision, customer interactions, and floor management, to uphold the restaurant's reputation for excellence.

Key Duties and Responsibilities:

• Supervise, train and coordinate front-of-house staff, including servers, hosts, and bartenders, to ensure smooth service operations during peak hours and deliver exceptional hospitality
• Monitor dining room activity, including table turnover, wait times, and guest satisfaction, and take proactive measures to address any issues or concerns.
• Oversees the completion and submission of daily time sheets and tip records.
• Assist with reservations management, seating arrangements, and special requests to accommodate guest preferences and maximize revenue opportunities.
• Collaborate with the kitchen team and other department heads to ensure seamless communication and coordination between front and back-of-house operations.
• Assist with inventory management, including stock replenishment to maintain adequate supplies and minimize waste.
• Manages employees with integrity and knowledge that promote and maintain the standards of the restaurant
• Participates in department meetings by communicating a clear and consistent message regarding the restaurant’s goals to produce desired results.
• Ensure compliance with company policies and procedures, including health, safety, and sanitation standards, to maintain a clean and safe environment for guests and staff.

Qualified floor managers must be energetic, enthusiastic, and have a great attitude, as well as:

• Have at least 3 years of experience as a Fine Dining Restaurant Floor Manager.
• Have strong communication and leaderships skills skills
• Must have current TIPS certification
• Thrive in a fast paced environment, and be able to problem solve under pressure
• Must have full-time availability (Brunch, Nights, and Weekend availability)
• Stand and walk for an entire shift, including moving safely through all areas of the restaurant
• Be able to move, pull, carry or lift at least 50 lbs
• Have previous wine + food knowledge
• Clean-shaven and well-groomed appearance required