CUSTOMER SUCCESS / ACCOUNT SPECIALIST

Job Description

Job Description

CUSTOMER SUCCESS / ACCOUNT SPECIALIST

The Account Specialist (Customer Success) is the focal point between Spring Systems and our customers. The goal of this position is to ensure that key customers are properly onboarded, educated and successfully using our platform. The ideal candidate will be responsible for contacting existing accounts, understanding their business needs then ensuring that they are successfully using our platform.

RESPONSIBILITIES INCLUDE:

• Reach out to key customer accounts and understand their business.
• Verify new customer onboarding success.
• Ensure existing client needs are being met.
• Explore how Spring Systems can improve existing customer operations (save time, save money, improve accuracy)
• Assist with marketing & social media efforts via customer success stories & testimonials

MANDATORY SKILLS:

• Teamwork and good communication skills are a must.
• 2+ years account management skills
• 2+ years working in one of the following areas:
  1. Manufacturing
  2. Import
  3. Wholesale
  4. Supply Chain Management
• Four year university/college degree preferred or equivalent experience.
• Ability to visit customers and prospects in New York City and the tri-state area.
• Ability to work with limited supervision.

ADDITIONAL SKILLS (helpful but not mandatory):

• Previous apparel, retail, logistics or import business experience is a plus.
• ERP software sales experience a plus
• Previous EDI experience is a plus.

What's in it for you:

• Excellent compensation structure (base $50K Yearly) with additional bonus. you can make up to $70K Yearly!
• Fast paced road to management level
• Training, training and sales technique support
• Generous benefits
• Great work environment!

ABOUT US

Our company provides software and technical services (SaaS) to the retail, fashion and wholesale industries. We pride ourselves on building strong business relationships with our customers, helping them deepen their relationships with the major retail players (Amazon.com,