Dental Laboratory Customer Service Representative

Dental Laboratory Customer Service Representative Location Rochester, NY :

About Hybridge Dental Laboratory

Hybridge Dental Laboratory, founded in 2007 and located in Rochester, NY, is one of the fastest growing medical technology companies in the country, and a true innovator in full arch dentistry. The combination of our streamlined digital full arch clinical protocols, supported by our specialized full arch laboratory, supports doctors from all over the country to provide life changing treatment to their patients.

The Hybridge team comes from varying diverse backgrounds and prides itself on its fun, creative family-like environment with an excellent compensation/benefits package.

If you are a highly motivated individual looking to join an amazing team of professionals, who pride themselves on being the best of the best, come be a part of this cutting edge, innovative team.

Why work at Hybridge?

• Medical, Dental, & Vision Insurance
• Paid Time Off, Sick Time, & Paid holidays
• 401K & Company Profit Sharing
• Short-Term & Long-Term Disability Insurance
• Flexible Spending Account
• Fun, welcoming community

Position Summary:

We are looking for a team-oriented individual who will create an exceptional first impression for doctors, vendors, and all customers of our dental laboratory. In addition to being the first point of contact for all doctors and their team members, this role is a vital part of the customer service and shipping team.

Our ideal applicant enjoys variety in their daily routine and supporting the changing needs of the department. This person has customer service experience, is detail oriented, enjoys a fast-paced environment with a focus on quality, and has a passion for delivering incredible customer service. If you are looking for a career with growth opportunities in a high tech, friendly, family-like environment, we want to hear from you!

Responsibilities/Skills:

• Provides exceptional customer service to clients via telephone, email, or text to provide support and information on their cases
• Performs a variety of administrative tasks for the customer service/shipping department
• Fields customer questions and complaints; forwards calls to the assigned specialist or other appropriate staff as needed.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Assists the customer service and shipping team with tasks as needed
• Maintains a professional manner throughout all interactions with customers and team members
• Flexibility and willingness to support colleagues in a variety of ways
• Time management, prioritization, and the ability to meet deadlines
• Ability to work independently and collaboratively
• Excellent attention to detail, teamwork abilities, communication skills and organizational skills
• Ability to identify and problem solve independently and within a team environment
• Eagerness to learn and expand current skill set

Qualifications:

• High School Diploma or equivalent, preferred
• Minimum 1-3 years experience, required
• Technologically proficient. Comfortable using basic programs such as Microsoft office, G-suite, etc., and able to learn more complex software programs.

Hybridge, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Customer service: 2 years (Required)

Work Location: In person