E-Commerce Coordinator

OUR STORYEquinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, SoulCycle and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver.OUR CODEWe are passionate about high performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don’t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what’s new, what’s now, what’s next. Never following, always leading, living ahead of the moment in fashion, culture and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We value humility and a team approach at every level of the company.If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you. The E-Commerce Coordinator plays a key role in delivering a seamless online shopping experience by supporting the day-to-day operations of our e-commerce business. This position is responsible for coordinating product launches, maintaining accurate site content, and ensuring our digital storefront is optimized to drive sales and enhance the member experience.Reporting to the Senior Manager, E-Commerce, and serving as a central operational hub, this role blends organization, attention to detail, and cross-functional collaboration. You will connect our front-end Shopify platform with Microsoft D365 ERP, Nosto personalization, Loop Returns, and Avalara tax systems, while partnering closely with Merchandising, Marketing, Creative, Retail Operations, and Technology teams to shape how members discover and shop our premium retail assortment online.Responsibilities1. Storefront Management, Merchandising & CalendaringUpdate Shopify product pages, copy, imagery, tags, navigation, and collections to maintain accurate site content.Coordinate and execute product launches and promotional updates in alignment with the e-commerce calendar.Configure Nosto to optimize product recommendations, cross-sells, and personalized on-site content to improve the online customer journey.Help identify opportunities to drive sales and optimize site performance through data and insights.2. Systems, Integrations & InventoryMonitor the data sync between Shopify and Warehouse WMS platform for efficient order processing.Audit inventory availability and stock levels across systems to prevent overselling and resolve discrepancies.Maintain tax compliance rules and product tax codes within Avalara.Familiarity with Microsoft D365 F&O ERP for inventory and financial management.Strong understanding of GA4, Adobe Analytics, AI systems, etc. for reporting and business intelligence.3. Post-Purchase & Member ExperienceSupport the Loop Returns platform configuration to optimize return rules and exchange workflows, enhancing the post-purchase member experience.Resolve stuck orders, sync errors, or failed transactions between Shopify, warehouse WMS platform, and Loop.Collaborate with customer service and Retail Operations to address technical checkout or return friction points.4. Technical Collaboration & Issue TrackingPartner closely with the Technology team to manage platform enhancements and resolve site issues.Author clear, actionable bug tickets and feature requests in Jira for the development team.Track the status of technical issues, site regressions, and third-party app integration errors in Jira.QUALIFICATIONS Bachelor’s degree or equivalent experience in E-Commerce, Digital Marketing, Merchandising, Business, or a related field1-3 years of experience supporting an e-commerce business, digital merchandising, or online retail operationsPlatform & Software Expertise: 1–3 years of hands-on experience managing a Shopify admin panel.ERP Familiarity: Experience working with Microsoft Dynamics 365 (D365) or a similar enterprise ERP to monitor inventory and orders.App Ecosystem: Prior experience using Microsoft Excel and other Office applications, warehouse management systems, JIRA, Nosto, Loop Returns, GA4, Adobe Analytics, and Avalara (or direct equivalents).Project Management & Collaboration: Proficiency with Jira software to log tickets, track issues, and collaborate cross-functionally with technical teams.Core Competencies: High organizational skills, extreme attention to detail, and a passion for delivering exceptional, customer-focused, digital experiences.Pay Transparency: Min $70 - Max $85k AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:We offer competitive salary, benefits, and industry leading commission opportunities for club employeesComplimentary Club membershipPerks and incentives with our products and services including Personal Training, Pilates, Spa and ShopThis job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.Equinox