Doorman/Bell Person at The Whitby Hotel

Job Description

Job Description

Do you have the passion and ability to create a memorable first and last impression?

We are looking for an energetic and service-oriented individual to join our team as a Doorman/Bell Person. This role is essential to the guest experience, providing a warm welcome and fond farewell to everyone who visits the hotel.

MAIN DUTIES:

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Executes excellent check in and check out procedures whilst being knowledgeable of all hotel amenities.
• Forwards guest complaints to the Duty Manager, assists guests in all inquiries in connection with hotel services, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and current events.
• Processes packages, deliveries and shipments which may be either outgoing or incoming in an accurate and timely manner.
• Proficient in knowledge of restaurants, museums, attractions, maps, and other local attractions are a must.
• Acts as a resource and knows what activities are available in the city (theater, sports, concerts, shows, special exhibits, sightseeing).
• Effectively communicates with all other departments to coordinate and ensure that guest requests and expectations are met.
• Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the door, lobby and Concierge desk.
• Works closely with the Concierge to ensure smooth handling of guest luggage, deliveries and special requests.
• Performs other duties as assigned by supervisor.

TYPICAL DAY:

As a Bell Person, you will work closely with the Front Office and Concierge team to ensure guests are escorted to their rooms and assisted with luggage. You'll introduce guests to hotel amenities, hours of operation, and respond to any questions they may have. While stationed in the lobby, you will remain attentive, approachable, and ready to assist at all times.

REQUIREMENTS:

• Previous customer service experience
• Excellent knowledge of New York City preferred
• Ability to lift up to 50 lbs.
• Ability to stand and walk for extended periods (up to 8 hours or more per shift)
• Frequent bending, stooping, and reaching to handle luggage or assist guests
• Ability to push/pull luggage carts
• High school diploma or GED required
• Strong interpersonal skills and an ability to build rapport with guests.
• Excellent verbal and written communication skills.
• Attention to detail and ability to multitask, prioritizing completing task.
• Proactive self-starter/solution-oriented.
• Willingness and ability to learn new tasks and systems.
• Strong organizational skills

HOURS:

This position requires flexibility, with shifts ranging from morning to evening, including weekends and holidays.

EMPLOYEE BENEFITS:

• Paid vacation, sick, and personal days
• Health, dental, vision, and life insurance plans
• Commuter benefits
• Holiday parties and staff appreciation events
• Complimentary in-house uniform dry cleaning
• Employee meals during shifts

With 3 hotels in New York City and 8 in London, Firmdale sets a standard as a unique and exciting place to work. According to Company owners Tim and Kit Kemp, “Hotels should be living things not stuffy institutions.”

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