IMC - Nurse Manager, Emergency Department

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Job Summary:
-Nurse Manager Emergency Department assumes 24-hour responsibility for overall assessment, planning, implementation and evaluation of patient care.
-Nurse Manager Emergency Department responsibilities include oversight and direction for the emergency department, and accountability for planning, directing, leading and evaluating nursing care within the department.
-Foster an environment of collaboration and respect with all other healthcare team members.
-Weekend and holiday coverage as needed is also a responsibility of the role as Nurse Manager.
-Performs related duties as required.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Operational Performance
-Develops long-term unit staffing schedules and ensures adequate daily coverage in accordance with established staffing needs.
-Develops measures and monitors unit operational performance metrics inclusive, agency and overtime costs, vacancy and turnover rates.
-Oversees the daily workflow, staffing, orientation, training and development of employees within the department.
-Responsible for the ongoing quality/performance improvement processes related to the emergency department. 
-Promote and support a collaborative team approach in providing care for all ED and trauma patients.
-Approach others in a tactful manner and treat others with respect and consideration.
-Support and interpret policies, procedures, and objectives of the hospital.
-Monitors customer satisfaction scores and implements plans to improve scores.
-Monitors patient volume, quality of care, and performance of staff to identify areas for improvement.
-Maintains a departmental dashboard that includes information and progress on people, service, quality, and leadership
-Responsible for investigating patient, physician and staff complaints/concerns and works to resolve the aforementioned.
-Maintains required competencies for self and all employees within the department.
-Participates in a professional organization. 
Clinical Practice/Patient Care 
-Collaborates with the CNO/SVP of nursing to establish nursing care standards and evaluates staff compliance. 
-Identifies protocols affecting the patient population served and keeps nursing staff informed.
-Demonstrates self-development and keeps currents on a variety of clinical management and health care topics.
-Maintains a safe and caring environment for patients, family and staff that is conducive to positive health teaching and maintenance; and develops mechanism to assess same. 
-Ensures equal access to treatment for all persons in need regardless of race, ethnicity, gender, disability, age, or sexual orientation. 
Management 
-Participates in the overall planning process for the service. 
-Conducts monthly meetings with the staff to address equipment, scheduling, goals, and objectives, performance metrics and improvement activities, and any staff concerns.
Human Resource Development/Management 
-Educates and evaluates staff.
-Works with nursing leadership/Human Resources to counsel, discipline and terminate staff as needed. 
-Educates staff in new and existing department procedures and systems (eg. Information systems, etc.)
-Creates and maintains an atmosphere of respect and courtesy toward patients, staff and colleagues.

Required Skills & Experience:
-Minimum of five (5) years nursing experience of management and/or supervisory in the Emergency Department.
-Demonstrates leadership, communication, and interpersonal skills.
-Ability to effectively communicate in English both verbally and in writing.
-Excellent creative skills, ideas to improve existing programs.
-Ability to determine appropriate action in complex situations.
-Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling work.
-Ability to complete work assignments accurately and in a timely manner.
-Ability to handle difficult situations involving patients, physicians, or others in a professional manner.
-Services, processes, ideas that have an impact on this job and the department.

Preferred Skills & Experience:
-One Year EPIC is a must

Required Education:
-Master’s Degree in Nursing.

Preferred Education:
-N/A

Required Certifications & Licensure:
-Current license to practice as a Registered Professional Nurse in New York State.
-BLS, ACLS, & PALS

Preferred Certifications & Licensure:
-TNCC

EVENING Shift - 3:00p - 11:00p Exempt Position with no OT MUST have ED experience for this role. Must have a Masters' 1 Year EPIC is a must 5 Years of Nursing Experience needed.