Case Manager

Golden Care Therapy
Bronx, NY
Case Manager – New York Team

Golden Care Therapy

Golden Care Therapy is seeking a driven, compassionate, and highly organized Case Manager to join our growing New York team. This role is ideal for someone who is passionate about supporting families and staff, thrives in a fast-paced environment, and excels at communication, problem solving, and relationship-building.

As a Case Manager, you will serve as a critical connection between our families, clinical teams, and administrative staff—ensuring high-quality service delivery, clear communication, and smooth day-to-day operations.

Key Responsibilities

  • Serve as the primary liaison between the office, families, and clinical staff
  • Coordinate, monitor, and track client reassessments and authorizations
  • Review and monitor weekly billing trends to ensure accuracy and follow-up
  • Conduct monthly care calls with families to provide support, address concerns, and maintain strong relationships
  • Assist with schedule changes, staffing needs, and case-related concerns
  • Proactively identify issues and collaborate with internal teams to develop effective solutions
  • Track, organize, and maintain all required client documentation in compliance with company and regulatory standards

Skills & Qualifications

To succeed in this role, you should bring both heart and hustle . The ideal candidate will have:

  • Strong administrative experience with proficiency in Excel and Outlook
  • Excellent phone etiquette, call management skills, and confidence speaking with families and staff
  • Outstanding problem-solving abilities with a proactive, solution-oriented mindset
  • Exceptional time management and organizational skills
  • Knowledge of Applied Behavior Analysis (ABA) and an understanding of behavioral health concepts and interventions
  • Strong communication and interpersonal skills, particularly when working with individuals with Autism Spectrum Disorder (ASD) and their families
  • Ability to remain calm, professional, and empathetic in high-pressure or sensitive situations
  • Bilingual in Spanish is a plus

Why Join Golden Care Therapy?

At Golden Care Therapy, we are deeply committed to making a meaningful difference in the lives of individuals with ASD and their families. We value team members who are motivated, compassionate, and dedicated to excellence in care and service.

Benefits

  • Health insurance
  • Dental insurance
  • Paid time off
Posted 2026-01-09

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