Labor Relations Specialist

Job Description

Job Description

ARROW is one of the largest privately held security guard companies in the United States with a 97% customer retention rate and an average client relationship of over 15 years. Our dedication to customer service runs deep throughout the entire organization and is what sets us apart from the competition. With our continued growth and mission focus we are looking to add a Labor Relations Specialist to our team in New York City.

Position Summary

If collective bargaining agreements, grievance resolution, and labor strategy are your wheelhouse—and you know how to navigate union environments with confidence—we want to talk. In this position, you’ll help shape labor strategy, ensure compliance with labor agreements and employment laws, and support a large, unionized workforce within an essential services industry. If you enjoy being hands-on, balancing firm decision-making with collaboration, and solving labor challenges before they escalate—this role was built for you.

Essential Job Duties

• Serve as a key point of contact for union representatives, fostering productive and professional relationships
• Manage and resolve grievances, arbitrations, and labor disputes
• Interpret and enforce CBA language, labor laws, and employment regulations with employees, leadership and internal stakeholders
• Advise leadership on labor strategy, risk mitigation, and compliance
• Partner closely with HR and Operations to ensure labor practices align with business needs

Position Requirements

• 5–7 years of direct labor relations experience (union + CBA focus required)
• Proven experience administering collective bargaining agreements
• Strong working knowledge of multi-state labor laws and union environments
• Excellent communication, negotiation, and conflict-resolution skills
• Bachelor’s degree preferred; labor-related certifications a plus

Compensation Range: $75,000- $105,000 annually, commensurate with experience and location.

Founded in 1985, we have perfected our approach to high quality security. As a true Super Regional guarding company, we are large enough to provide our Clients and Officers with the resources, technology and supervision to deliver a superior security program while being nimble enough to react quickly and deliver an exceptional customer and employee experience. "We Care" about our Officers and make sure to take care of the people that take care of our Clients.

Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at HR [email protected] Please include your full name, contact information and details about your request in the email.