Guest Services Specialist
- The Guest Services Specialist position assists in orientating patients, manage ongoing needs throughout the patients stay in the program and prepare and maintain the facility for use and cleanliness.
- In this position you will assist with admission process of program including orientating patients to the facility, responding to patient inquiries and requests and resolving issues in a timely, friendly and efficient manner.
- The Guest Services Specialist will demonstrate thorough knowledge of program expectations and schedules and assist patients in managing these activities.
- Assist with crisis intervention activities, as requested.
- You will also ensure the facility is maintained in a clean and safe manner at all times.
- Other duties as assigned by supervisor.
- High School Graduate/Equivalency
- Bilingual candidates preferred
- Entry level knowledge of biopsychosocial process of addiction/recovery and self-help group process
- Ability to relate effectively with staff, patients and the professional community
- Good oral and written communication skills
- Sound judgment and cultural competency
- Proficiency with basic computer applications
- Valid NYS Driver's license required
- Health insurance including dental and vision for employees and families.
- Paid Vacation and Sick leave - No Waiting Period for accruals.
- Paid holidays, including a floating birthday holiday.
- 401(k) plan with up to 5% company match.
- Company paid short-term disability insurance.
- Company sponsored life insurance.
- Employee Assistance Program (EAP).
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