Office services / desk manager

Overview

IST Management is seeking a professional, hospitality focused Receptionist that can lead a small team of Office Services employees. The Receptionist / Office Services Manager is responsible for providing on-site management to support our facilities, hospitality, conference room and office support services operation in a highly professional office environment. Ideal candidates will have the ability to confidently interact with clients and visitors, possess excellent communication abilities, display superior concierge-style hospitality standards, and are ready to grow in their professional career. This position will act as a a Primary Receptionist with Manager level duties floating between all site responsibilities!

Who We Are

IST Management is a business process outsourcing company. We have over 1,800 employees and have been in business for over 26 years, with operations in over 38 cities across the U.S. We provide Facilities and Office Services Management, e-Discovery services including processing, hosting, court reporting, collections and forensics, managed review, and managed services.

IST Management is one of the fastest-growing e-Discovery and facilities management companies in the U.S. We’ve been honored as one of the Nation’s Best & Brightest Companies to Work For, awarded the HR Professional Excellence Award from the Society for Human Resource Management, and we’ve made the INC 5000 list. We’re a proud partner of the Military Spouse Employment Partnership through our nation’s Department of Defense, and have committed to Hiring Our Heroes mission to hire 100,000 active and former service members.

We’re a privately held American company still under the leadership of our original founder, President & CEO Hal Blackman. We pride ourselves on commitment to excellence for our clients, the passion we put into our work each day, and upward mobility for our talented front line employees.

Location: Midtown Manhattan- easy access to the Rockefeller Center subway station

Benefits Include : Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off, 7 paid holidays, and Bonus Incentives!

Hourly Compensation : $32/hr-$32/hr USD

Hours: 9 hour days - Monday-Friday w/ 1 hour break; with flexibility to work Over Time as needed

You can check out istmanagement.com for more info on us!

Responsibilities

• The Office Services Manager will be responsible for providing superior on-site facilities and office services . Additional responsibilities include:
  • Management:
    • Professional and friendly customer service - Consistently displaying highly hospitable site standards
    • Verbal and written interaction with internal and external clients
    • Oversight/management of preferred vendors
    • Managing a team of on-site employees
      • Oversee employees' performance, provide guidance and support
      • Manage the reciprocal relationship between staff and the organization so that each is successful
      • Provide training and learning experiences to the Office Services staff
      • Conduct regular team meetings with direct reports in conjunction with management
    • Assist with developing and implementing policies and procedures
    • Assist in space planning projects
    • Maintain all logs and reporting documentation; attention to detail
    • Adhere to all safety procedures; p erform other tasks as assigned
  • On-Site Services:
    • Provide reception / admin support
    • Providing superior support to one dedicated floor of services
    • Managing meeting and conference room services
      • Set ups and breakdowns for meetings, food and beverage services
      • Porter services to promote a clean, concierge-style environment on-site
    • Managing facilities related requests
    • Managing mail, office supplies and upkeep of office space including inventory of all items
      • Overseeing pantry inventory; ordering supplies
    • Oversee the daily operation of the Office Services equipment
      
      

Qualifications

Ideal candidates will have the ability to confidently interact with clients and visitors, possess excellent communication abilities, display superior hospitality standards, and are ready to grow in their professional career. Previous experience as a people manager is mandatory! Other qualifications include:

• Minimum of 2 years related experience
• High School Diploma required, some college preferred; authorization to work for any employer in the US required
• Microsoft Office proficiency required
• Excellent communication skills both verbal and written
• Ability to effectively work individually or in a team environment; w illingness to cross-train for other job functions
• Ability to meet employer's attendance policy
• Ability to lift up to 50 lbs on occasion
  
  

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at [email protected].

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.