Sr. Manager, Employee Relations

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.


At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach and Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.


A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Primary Purpose: The Senior Manager Employee Relations (ER) is responsible for managing and executing ER processes in accordance with Tapestry’s values-driven, people-centered mission and objectives. The ER professional is responsible for conducting prompt, thorough, and impartial workplace investigations; managing complex employee relations cases; providing consultation and guidance to cross-functional partners and the business; and tracking, analyzing, and reporting employee relations data and trends. This role partners closely with Human Resources, Legal, and business leaders to identify risk, ensure consistent application of policies and processes, and promote a respectful and compliant workplace. The position is based in our New York City headquarters (hybrid: 3 days/week in office, Tues-Thurs) and reports to the Director, Head of Employee Relations.

The successful individual will leverage their proficiency in Employee Relations to:

• Sensitively and skillfully manage resolution of ER issues
• Manage and conduct complex and escalated investigations involving alleged discrimination, harassment, hostile work environment, retaliation, workplace violence, and complex performance/policy violations.
• Ensure investigations are conducted timely, thoroughly, and objectively
• Independently plan investigations, including scoping allegations and identifying applicable policies and law, conducting interviews, reviewing evidence, and assessing credibility
• Maintain organized, defensible investigation files that document findings, conclusions, and recommendations.
• Manage multiple cases while meeting timelines and maintaining confidentiality.
• Provide consultation and guidance to HR Partners and business leaders on ER issues, policy interpretation, conflict management, and risk mitigation
• Partner to execute involuntary terminations
• Creating preventative action plans by proactively spotting issues
• Support responses to emergencies and critical incidents
• Support ER’s reasonable accommodations process for employees and applicants, including supporting the interactive process under ADA and associated federal, state, and local laws
• Support training initiatives related to investigations, respectful workplace environments, and accommodations.
• Compliance and reporting
• Support the tracking and reporting of complaints and outcomes, time from case initiation to resolution, concentration of repeated issues, and accommodation request trends
• Identify patterns, emerging risks, systemic issues, and recommend proactive remedial measures and policy enhancements
• Support audits, internal reviews, and responses to agency inquiries or litigation holds.
• Monitor new and updated federal, state, and local laws, guidelines and regulations
• Participate in policy review and updates

The accomplished individual will possess...

• Bachelor’s degree with 6+ years’ experience in human resources, employee relations, or investigative field, corporate and retail industry experience preferred and have the ability for 10% Travel.
• Knowledge of employee relations, workplace investigations, and HR and Legal compliance
• Demonstrated experience conducting complex, sensitive investigations
• Working knowledge of employment laws relating to discrimination, harassment, retaliation, and reasonable accommodations
• Aptitude in producing reports and summaries with strong written and verbal communication; crisp, defensible documentation
• Coaching and counseling skills
• Strong communication, collaboration and customer focus
• Ability to manage multiple priorities; project management proficiency
• Critical thinking, judgement and ability to work through ambiguity
• Proficiency in use of HRIS systems and Microsoft Excel, Word, PowerPoint, Outlook and Internet Available to work flexible hours to meet the needs of the retail clients across various time zones (including handling critical calls if needed when stores are open weeknights and weekends)
  

Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Our Competencies for All Employees



Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.

Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Drive for Results : Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Learning on the Fly : Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.



Our Competencies for All People Managers

Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

Developing Direct Reports and Others : Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.

Building Effective Teams : Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [email protected]

Visit Tapestry, Inc .

Base Pay Range

Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.