Part Time Lockbox Specialist

Location:

555 Patroon Creek Boulevard, Albany New York

Location: This position location is on-site in Albany, NY

Hours: Typical scheduled is 8:30AM to 1:30PM

There is a Numeric Data Entry Assessment and a Sorting Assessment as part of the onsite interview process. If a reasonable accommodation is needed, please see below on how to submit a request.?

Job Description

Under direct supervision, the Lockbox Specialist accelerates the receipt and processing of client remittance data, preparation and processing of checks for clearing in line with standard bank operating procedures and prepares information for clients and service partners according to specified procedures and instructions.

THE LOCKBOX SPECIALIST WILL:

• Open mail and extract paper invoices/checks (Applicants will be tested to determine extraction skills).

• Properly sort non-payment documents for processing.

• Accurately batch work and communicate issues to Workflow Coordinator or Supervisor.

• Cross training in other functional areas is required to maintain coverage in critical department.functions, e.g., mail sort, keying, reassociation, and data entry.

• Other duties as assigned.

REQUIRED/PREFERRED QUALIFICATIONS

• Minimum 1 year of experience with working knowledge of the business or general office skills

• High School Diploma or equivalent required. College degree preferred.

• Works well with others in a fully developed team environment.

• Open minded and adaptable to new ideas in a changing environment

• Exceptional attention to detail.

• Ability to work under pressure and meet deadlines.

• Proficient in Microsoft Office applications

• Proficient in 10-Key, able to perform with a high degree of speed and accuracy.

• Proven ability to handle monetary/ processing functions independently.

• Proven ability to handle high transaction volumes accurately and meet production goals.

• Proven effective verbal/written communication and interpersonal skills.

• Good judgment knowing when to escalate issues.

• Ability to identify, assess and escalate concerns appropriately.

• Comfortable navigating multiple computer systems and applications

• Basic knowledge of banking policies, procedures, government regulations

• Ability to perform simple scheduled and non-scheduled maintenance functions.

• Excellent customer service skills

EQUIPMENT USED/PHYSICAL REQUIREMENTS

PC - Copiers - Carts - Tubs - Mail Slicer - Automated check extraction equipment

TRAINING REQUIRED

Lockbox training via My Learning Center. RemitTrac. On the job training as necessary.

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $18.00 - $23.08 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here ( for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 05/15/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

#LI-Hybrid

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You'll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.