Broker Review Manager

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

As a Sr. Import Compliance Manager you will implement and enforce DHL’s Customs policies and procedures. DHL’s continued success relies upon this role’s ability to review, interpret and implement existing and new DHL policies.

Key Responsibilities:

• Manages import and export compliance activities in the U.S. gateway environment in an efficient and cost-effective manner
• Develops and maintains relationships with CBP, offering operational advise and identifying unities for operational and compliance improvement
• Develops and maintains excellent working relationships with numerous outside agencies (Airlines, Handling agents, OGA’s & TSA) ensuring all specific requirements are met and DHL’s operational activities are not compromised
• Ensures compliance with federal and foreign regulations governing shipment, receipt and documentation of imported and exported products through DHL facilities
• Monitors in-bond shipments to ensure compliance with in-bond requirements and closure of in transit transactions
• Initiates, monitors and revises policies, procedures and service standards for customs clearance and import operations
• Interprets trade and compliance policy and provides regulatory guidance relative to import procedures, documentation, business processes, record keeping, audits and training
• Conducts regulatory compliance audits and self-audits. Develops and maintains associated databases, reports and documentation. Facilitates corrective actions in areas of non-compliance
• Ensures duty payment is timely and accurate
• Ensures duty billing is accurate and does not exceed amounts paid or payable to CBP
• Ensures quality system is implemented and maintained within the Clearance and Export Departments
• Manages to a reduced volume of CBP and OGA Fines and Penalties
• Manages to a reduced volume of Post Entry functions
• Provides compliance support to the global account entry team and drives quality and compliance to customer’s specifications and standards
• Provides compliance support to import and export managers and working groups within the gateway
• Designs, develops and reviews business process flows and procedures identifying process improvements. Collaborates with gateway management, Gateway Services and DHL compliance to implement projects and support changes as required
• Develops and coordinates internal compliance training
• Ensures quality communication between the Clearance Department and other U.S. Gateways and the Global Network. There must be excellent communication/relationships with these sites to ensure shipments are handled in accordance with CBP and OGA regulations
• Develops and maintains relationships with DHL customers, sales and gateway operations offering compliance expertise and guidance
• Contributes to the DHL compliance team P&L to provide cost efficiencies in line with company strategy and projections
• Sets, measures and reviews KPIs, targets and objectives for direct reports, as appropriate, to facilitate achievement of company objectives and personnel development
• Domestic travel up to 25% to ensure on site responsible supervision of import and export activities

Specific Process Responsibilities:

• Import Entries
• Export Shipments
• Regulatory Audit and Self Audit
• Post Entry Corrections
• Fines and Penalties
• Duty Pay-in
• CBP, OGA and BIS Compliance
• CBP, OGA and BIS Relations

Skills and Qualifications:

• Valid Customs Broker License required
• Typically requires Bachelor’s or Master’s degree in related discipline or work equivalent of 5-10 years of increasing responsibility in related field
• Extensive knowledge and expertise of import and export regulatory requirements
• Additional Professional Certifications desirable
• Experience with Free trade agreements
• Experience with in-bond transactions
• Ability to interpret government regulations pertaining to the Harmonized Tariff Schedule and Schedule B codes
• Must have sound understanding of financial and/or accounting principles
• Highest standards of communication skills are essential
• Thorough understanding of the southern border clearance process and a practical application to problems and situations encountered are required
• Mastery of existing and emerging technologies, processes and practices
• Highest levels of integrity required
• Proven record in achieving targets/objectives

DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

• Salary Range: $124,575 - $166,100
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• myShares – Voluntary plan to buy discounted company shares
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is committed to working with and providing reasonable accommodations to persons with disabilities. The job application process includes this application and possibly one or more interviews. If you believe that you might need a reasonable accommodation for any part of the application process, please send an e-mail to [email protected], and include your contact information and the requested accommodation. Only messages related to requests for these types of reasonable accommodations will be returned.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic, The EEO is the Law and supplement are available here: Know Your Rights: Workplace Discrimination is Illegal (dol.gov)