Customer Support Engineer

Scodix is looking for a Customer Support Engineer.

The Customer Support Engineer provides on-site preventative and corrective maintenance service including installation of assigned Scodix equipment. 

Expectations and Responsibilities:

• Performs necessary support and preventative maintenance of Scodix equipment.
• Perform site preparation and installations of Scodix products
• Operator training and ongoing support for customers
• Responsible for all related administration pertaining to customer calls, including completion of service reports, expense reports, and weekly time reports.
• Demonstrate understanding of customer infrastructure, processes, and key customer contacts.
• Ensure customer satisfaction through service excellence
• Act as customer liaison and help drive customer issues to resolution.
• Prioritize workload with minimal supervision
• Participate in Site Ownership approach by:
• Driving customer retention and loyalty for the Scodix brand in order to increase our long-term profitability
• Gathering customer information including product and business information
• Proactively identifying areas of customer dissatisfaction with Scodix products and services and solving customer problems promptly
• Identify sales leads and feed information back to Scodix Sales
• Educate customers on the latest corporate initiatives and Scodix products
• Location: US
• language requirements- English 

REQUIREMENTS

Qualifications:

• A bachelor’s degree or equivalent experience and 2-4 years related experience in a customer support position in a service or end-user support environment.
• Intermediate level knowledge of operating systems software and applications
• Experience and demonstrated presentation skills
• Prepared to travel extensively

Skills and Knowledge:

• Customer-oriented with an understanding of global customer management
• Working outside normal business hours with customer customer-installed base
• Demonstrated writing/correspondence and customer communication skills
• Acts as an informed team member providing collection of information and analysis
• Must have strong experience with onsite customer support of digital printing or similar industrial products